Hi Bob.
So sorry I didn't respond earlier - I was out all week at the ATA show in Indiana with no internet connection. I can't tell you how sorry I am for your trouble. You will have your second roller this week. I will personally take care of this situation when I am back in the office. Please email your address and a phone number to maggiearmstrong@graceeng.com. Can you tell me who you spoke with on the phone?
Again, I sincerely apologize for this situation. I will be in touch as soon as I am back in the office.