February 25th, 2010, 06:38 PM
Bowtech Destroyer “350” Blowup / Flex Guard Snapped / String Derailment
I purchased a new Destroyer 350 on Feb. 2nd for $899.00. It was set “at the factory” for 70 lbs with a 29” draw. Got the bow home and discovered that it would only pull 65lbs. Emailed Bowtech and they said to return it to the dealer for adjustments. I explained that the limbs bolts were turned in as far as they could go. This was evident as the pocket bolts were at their stops. (see bolts photo). I emailed the photo to Bowtech customer service and they said that it appeared that I had tightened the limb bolts without loosening the pocket bolt. He explained that the shine on the riser in the pocket indictes that I had done the procedure incorrectly. I had done no such thing! I purchased this bow in that condition. This improper adjustment was done locally or at the factory. Nonetheless, they said that I must be incorrect about the draw weight and that only a dealer could accurately determine the weight. I relented and returned the bow to the dealer who confirmed my suspicions. Then he put the bow in a press, an ez press, and twisted the cables and strings, shortening them, and at my request adjusted the draw length. Job done, I was happy but wondered about the birth certificate. It indicated that this bow was set to 71 lbs at 29” and was shooting at 340fps. I concluded that the certificate was just a marketing tool and no one really looks these bows over.
Then on Feb 17th while drawing the bow back, using a release, I heard a loud pop. The draw weight pressure lessened and then a moment later the whole thing came apart. The flex guard broke, the string derailed, both cams spun around and the draw stops delaminated the limbs. I still had the release attached to the d-loop when all the excitement ended.
I immediately attempted to contact Bowtech’s customer service. Have you ever tried that? It’s not possible. They do not have phone number that actually connects to a person. The number on the limbs goes to voicemail and website does not have a phone number listed just email. Frustrated, I called a local dealer (different from the one mentioned above) and was given “his” number to customer service, two rings later and I was in. I explained what had happened. The customer service person proceeded to inform me that what I had described couldn’t happen. That their bows are extensively tested and that material failure or design issues are out of the question. He indicated that I must have dry fired the bow in order for it to sustain the damage I described. I couldn’t believe that this guy was calling me a liar. After some heated discussion he agreed to repair my bow. I described the damage in detail and he seemed upset when I explained that the limbs and cables appeared damaged and needed replacement. I asked for an exchange, my destroyed Destroyer for a new one. I thought it was a fair and reasonable request seeing what had just happened, that their product had just suffered a significant material failure, in my hands. Nothing doing, the bow would be repaired. WOW, REPAIR MY 2 WEEK OLD $899 bow. I guess I was supposed to be grateful. I was not! I hauled my bow to the dealer for repairs. Imagine my surprise when the repair dealer called me and told me that the original authorized Bowtech dealer had set the draw stop incorrectly when he had adjusted the draw length from 29 to 28. Hum….
After doing some research on several different forums I see that this type of Destroyer destruction has occurred to several other proud destroyer owners. Hum… we must all be liars. Seems the picture they posted look very similar to the ones I posted, wonder why? Some posters believe there is a cam groove depth issue that causes the string to derail if the bow is torqued in some fashion. This derailment causes the flex guard to break. Could be, but either way Bowtech’s Flagship bow and its customer service department have a few problems. The Bowtech rep on this site says that it’s the shooter fault. I suppose it’s a CYA issue and admitting fault will NEVER occur. As for me I want a refund. How about it Bowtech is a refund possible? Wait… I know… go ask the dealer, right, ha! I would like to go out and buy something more dependable but I can’t, I waisted my hard earned money on Bowtech! I’ve been an archer for 25 years. I’ve owned 3 PSE bows, 1 Browning, 1 High Country, 1 Hoyt and 1 other Bowtech but according to Bowtech’s customer service I don’t know what I’m doing. All products have issues at one time or another but if what happened to me is what’s waiting for you, beware, buy something else. What a lousy way to do business. You’d think Bowtech would realize that with all modern bows being basically the same, give or take a few gadgets, its customer service that creates brand loyalty. They don’t seem to understand the concept. There are plenty of other companies that will eagerly take my hard earned money for their high end bows. Bowtech is off my list.
February 25th, 2010, 06:43 PM
hope all goes well and maybe you can take it back for another brand
February 25th, 2010, 06:48 PM
I hope you get it taken care of to your satisfaction. My Maxxis 31 is doing great. I almost bought the BowTech until these type of stories started popping up. Good luck with your journey. SRM
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February 25th, 2010, 06:50 PM
Let the games begin...lol.
Sorry to hear bout your accident....at least your okay, hopefully bowtech will take care of you.
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February 25th, 2010, 06:53 PM
Seems to be a lot of problems going on with Bowtech. Hope they take care of you.
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February 25th, 2010, 06:54 PM
There was a similar thread here a number of weeks ago where a destroyer had a string derailment and a broken flex guard. The Bowtech rep, Matt / PA, had a video made where they actually sawed a flex guard in two while the bow was at full draw and nothing happened except the cables went to the center of the bow in their natural position.....no string derailment, nada. With regard to the cam depth, everyone who has shot the destroyer many thousands of times claim the cam depth is so deep, you cannot even see the top of the string serving. There are only two conceivable ways that I know of whereby a bow can have a string de-railment: 1. excessive torque at the grip, 2. dry fire. The aforementioned video demonstrated beyond a shadow of a doubt that cutting the flex guard in half a full draw does not cause a string derailment. It should be noted that a dry fire or any misuse (excessive torque) does in fact void the warranty of the bow.
February 25th, 2010, 06:55 PM
I wouldn't blame the bow. Sounds like your dealer doesn't know his azz from a hole in the ground. I have put at least 500 arrows threw mine. I love it so far. I will say this i think Bowtech has the worse dealers. I'm sure they have some good ones but more bad than good. I took my Destroyer strieght to my Mathews dealer to set it up.
February 25th, 2010, 06:57 PM
Originally Posted by frankchugga
February 25th, 2010, 06:58 PM
Man that sucks, hope your OK. I just bought a bowtech and are wondering if I made the right choice, everytime I see one of these threads it sure doesen't enstill confidence in there customer service.
February 25th, 2010, 06:58 PM
I have worked on allot of destroyers so far and no problems. I am the furthest thing from a bowtech guy. More on the bashing side if truth be known. your flex guard is not broken it just came out of the slot when the bow went. As far as your limb pockets being marred, if you didn't do that the dealer you bought it from did. AS for the bow being apart, it apears as if the string was either torqued of of the track by you on accident or the dealer when twisting up your cables did not adress the cam lean and balance the yokes so it tracked properly. If so, when you drew it back it may have been tracking off to the side makeing it very easy to walk the string off of the cam.I blame this on your dealer more than bowtech.
February 25th, 2010, 06:59 PM
Sorry for your problem, hope they fix the bow up in a short time. Glad you posted pictures early in the thread or the first page would have been Blowtec fan boys calling you out for lying about their great bow company
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February 25th, 2010, 07:04 PM
Correct, my first post, and think what you will I was there and I was the one whose integrity was questioned by "customer service". I shot this bow with a release and certainly know how. I dont claim to know why it failed but just know that it did. Bowtech has repaired the bow from end to end but that doesnt mitigate the issue. I remember when toyota was a dependable brand!
February 25th, 2010, 07:07 PM
Here's Matt's post from the thread I alluded to in my first post. After seeing the youtube there are only two ways for a string to de-rail....dry fire, over-torqueing the bow. Enjoy............
Originally Posted by Matt / PA
February 25th, 2010, 07:09 PM
Sounds like they took care of you. Why are you still complaining? The bow was not set up properly. Life goes on. It is still a great bow. Iknow guys that have had problems with all bow brands. it happens!
Originally Posted by jeano33
February 25th, 2010, 07:12 PM
All warranty works needs to go through the dealer, which is who you should have contacted in the first place. That is why the phone number is not listed. The dealer should always be the first point of contact. Can anyone tell me if Mathews has their phone number listed on their web site?
Second, the birth certificate is filled out for every bow at the factory. Every bow is measured and shot before it leaves the factory, and the certificate is filled out appropriately.
If you purchase a new car, and there is a warranty issue, does the dealer replace the entire car? Not likely. Let the dealer work with BowTech on getting the bow repaired.
February 25th, 2010, 07:12 PM
The flex guard broke, then all of a sudden the string flew off the cams?
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February 25th, 2010, 07:14 PM
I am by no means taking sides on this story, but obviously the draw weight was adjusted without first loosening the side screws. I highly doubt this was done by bowtech. This points to the dealer. The "birth certificate" is by no means a marketing tool. The bow comes set to those specs. Again, the dealer sounds like he doesn't know what he is talking about. Thirdly, you had the draw length adjust and some tuning done, took it home, and it derailed after the dealer did some adjustments. Did the dealer set the drop stop post wrong?? Maybe. Will anything happen to the bow if the flex guard breaks at full draw? Not according to a recent test video. I find these things a little suspicious, but not surprising as being a new bow, dealers have new homework to do to.
February 25th, 2010, 07:14 PM
I bought a Destroyer 340. I like the bow and haven't had any trouble yet. Sure hope I don't have the same issues as the original poster. I have heard this before. Sure hope it doesn't become a common problem. It does make a person think when you have it at full draw.
P.S. My dealer said that he didn't have any service or tech manuals for this bow and indicated that this left him feeling vulnerable.
February 25th, 2010, 07:15 PM
February 25th, 2010, 07:17 PM
I don't care what bow company it is you spend that kind of money i would be pizzed to.And this is not the only one of these bows I have seen have this problem but everybody is a liar when this happens. I would get rid of it no matter what bow company
Originally Posted by max rider
February 25th, 2010, 07:20 PM
this is exactly correct, and good advice
Originally Posted by bowsmith
February 25th, 2010, 07:27 PM
So picture yourself at full draw and a major componet lets go. Do you think you could hold at full draw without flitching. I supposed I did let up some on the draw pressure when the flex gaurd gave way. Wouldn't you? In the utube video a machine holds the bow at full draw allows the flex gaurd to break then fires the arrow. In life, with humans, we dont react that way. Oh I forgot it didnt happen that way... those of you who were not there know better..not
February 25th, 2010, 07:30 PM
I find it funny that you assume there is no possible way that it can be anybody but the shooters fault. I read these same types of posts when the general's limbs were blowing up. Everybody blaming the shooter, saying "it's not possible, has to be you, blah blah blah". I doubt he dry fired or torque'd the string out of the track, there are some underlying issues here. What would happen if the teeth slipped in one or both of the axles? Definitely not his fault if the dealer didn't set the draw stops correctly. I always find it comical when a manufacturer tells me I need to take my bow into a qualified dealer. It's not like they have any criteria for their dealers to have educated and competent technicians.
Originally Posted by frankchugga
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February 25th, 2010, 07:34 PM
Has anyone seen a thread on here about the MATHEWS Z7 "blowing up" in someones hand. I DON'T THINK SO. This is the reason why I will never own a Bowtech. I have heard and seen this happen to many times. I have seen 3 Mathews dry fired and nothing happened to any of them. So think what you will they just plan suck.
February 25th, 2010, 07:36 PM
closed open closed.... listen to the string music
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