I purchased a new Destroyer 350 on Feb. 2nd for $899.00. It was set “at the factory” for 70 lbs with a 29” draw. Got the bow home and discovered that it would only pull 65lbs. Emailed Bowtech and they said to return it to the dealer for adjustments. I explained that the limbs bolts were turned in as far as they could go. This was evident as the pocket bolts were at their stops. (see bolts photo). I emailed the photo to Bowtech customer service and they said that it appeared that I had tightened the limb bolts without loosening the pocket bolt. He explained that the shine on the riser in the pocket indictes that I had done the procedure incorrectly. I had done no such thing! I purchased this bow in that condition. This improper adjustment was done locally or at the factory. Nonetheless, they said that I must be incorrect about the draw weight and that only a dealer could accurately determine the weight. I relented and returned the bow to the dealer who confirmed my suspicions. Then he put the bow in a press, an ez press, and twisted the cables and strings, shortening them, and at my request adjusted the draw length. Job done, I was happy but wondered about the birth certificate. It indicated that this bow was set to 71 lbs at 29” and was shooting at 340fps. I concluded that the certificate was just a marketing tool and no one really looks these bows over.
Then on Feb 17th while drawing the bow back, using a release, I heard a loud pop. The draw weight pressure lessened and then a moment later the whole thing came apart. The flex guard broke, the string derailed, both cams spun around and the draw stops delaminated the limbs. I still had the release attached to the d-loop when all the excitement ended.
I immediately attempted to contact Bowtech’s customer service. Have you ever tried that? It’s not possible. They do not have phone number that actually connects to a person. The number on the limbs goes to voicemail and website does not have a phone number listed just email. Frustrated, I called a local dealer (different from the one mentioned above) and was given “his” number to customer service, two rings later and I was in. I explained what had happened. The customer service person proceeded to inform me that what I had described couldn’t happen. That their bows are extensively tested and that material failure or design issues are out of the question. He indicated that I must have dry fired the bow in order for it to sustain the damage I described. I couldn’t believe that this guy was calling me a liar. After some heated discussion he agreed to repair my bow. I described the damage in detail and he seemed upset when I explained that the limbs and cables appeared damaged and needed replacement. I asked for an exchange, my destroyed Destroyer for a new one. I thought it was a fair and reasonable request seeing what had just happened, that their product had just suffered a significant material failure, in my hands. Nothing doing, the bow would be repaired. WOW, REPAIR MY 2 WEEK OLD $899 bow. I guess I was supposed to be grateful. I was not! I hauled my bow to the dealer for repairs. Imagine my surprise when the repair dealer called me and told me that the original authorized Bowtech dealer had set the draw stop incorrectly when he had adjusted the draw length from 29 to 28. Hum….
After doing some research on several different forums I see that this type of Destroyer destruction has occurred to several other proud destroyer owners. Hum… we must all be liars. Seems the picture they posted look very similar to the ones I posted, wonder why? Some posters believe there is a cam groove depth issue that causes the string to derail if the bow is torqued in some fashion. This derailment causes the flex guard to break. Could be, but either way Bowtech’s Flagship bow and its customer service department have a few problems. The Bowtech rep on this site says that it’s the shooter fault. I suppose it’s a CYA issue and admitting fault will NEVER occur. As for me I want a refund. How about it Bowtech is a refund possible? Wait… I know… go ask the dealer, right, ha! I would like to go out and buy something more dependable but I can’t, I waisted my hard earned money on Bowtech! I’ve been an archer for 25 years. I’ve owned 3 PSE bows, 1 Browning, 1 High Country, 1 Hoyt and 1 other Bowtech but according to Bowtech’s customer service I don’t know what I’m doing. All products have issues at one time or another but if what happened to me is what’s waiting for you, beware, buy something else. What a lousy way to do business. You’d think Bowtech would realize that with all modern bows being basically the same, give or take a few gadgets, its customer service that creates brand loyalty. They don’t seem to understand the concept. There are plenty of other companies that will eagerly take my hard earned money for their high end bows. Bowtech is off my list.