These complaints about Bowtechs customer service absolutely astound me! After my personal dealings with the company, I'm left to believe its the dealer not handling things correctly. Diamond/Bowtech is incredibly easy and fast regarding warranty claims... its unreal. This is really getting ridicules. I would put them next to ANY company out there... Let me give you ONE example.
A customer's Ross Carnivore Y cable busted at full draw on one side of the yoke, causing a great deal of damage. Both limbs cracked, axle bent and so forth. I called Bowtech on our provided DIRECT number and immediately talked to a person.. no machine. I then ask to talk to someone in warranty. The person on the phone says they are on the other line at the moment, can I take your name and number and they will give you a call back. Less then 3 minutes later, the warranty department calls our archery departments phone. I explain what situation and condition of the bow. The person I'm talking to is very nice and offers to send the replacement parts. I tell them that the condition of the bow is pretty bad and that I would like to send it to them. The response is "sure no problem" and they provide me with an RA number and I'm good to go.
I send the bow off that Monday, and I kid you not, two weeks later the bow is back. The bow is like new, complete with new strings, just like it originally left the factory minus a few user scratches.
Needless to say the customer was happy.
Any little detail from parts to other warranty claims have been handled in a similar fashion, with absolute great customer service.
I don't even shoot a Bowtech and have no reason to say anything good about them besides the fact that they did what I said above.