Some may remember the issues I had with 2 Firecats some time back. Martin did take care of me, but in my mind I could no longer trust Martin. So, I bought a Reezen. I mean, it was the flagship and most talked about bow of that year right. I had some issues getting it set up but when I did it shot great, until last week.
After putting on a new sight, and bow sling I drew the bow to make sure every thing was good to go. I slowly let down and the string derailed off the cam. I probably dont need to tell you what happened next. Basically it Blew up. The top and bottom of the riser is bent to toward the bow arm side as well as twisting from bottom left to top right, the cam is trashed, both limbs are cracked, sight arm broke and the string hit my wrist so hard it felt like a hammer. I bought the bow used so Mathews wont do anything about it, go figure. Anyone know why thier site says they stand behind thier bows 100% when they have no direct customer service number, and dont answer email questions? Your only option is to go back to the dealer that is worthless. hell, I would have setteled for a direct customer service rep telling me that I was screwed because I bought a used bow (pervious owner only had it for a week) that Mathews designed wrong.
Mathews may be one of the most liked, best selling bows in the world, but any company that hides behind thier dealers is worthless to me. They need to change thier site to say, "We stand behind nothing 100%, take it up with your dealer". But the pure lack of any customer service has lost me as a customer for life. They can kiss my.......nevermind.
I did some reading online and looked at the reviews for a few different bows and, more importantly, companys. Wabbit and i went to a shop and I shot a couple bows. I shot a Hoyt Rampage XT (very nice), Martin Bengal (very nice) and Martin Cougar FC both with the Fury cams. After shooting all three and talking over a few things with my bro-in-law, I setteled on the Martin Cougar FC. It fit me well. has a very solid back wall, it light and forgiving. We got it back to the house and Wabbit (my bor-in-law) gave me a hand getting it set up. I am waiting on the sight arm to finish her up. Thanks for the hand Wabbit.
Yep, I am back to M4L and I am happy about it. I just want to thank Martin for taking care of the customers so well. That is the number one reason I came back to thier products.