When I bought my (used) compound bow, a Bear Black Panther, it came with a quiver that matched its camouflaged-like paint (bow equivalent to the "tactical" colors?). And I have used it a bit, not much since all the use my bow has seen is driving to the Bear archery range and shooting there.
One day I was in the range and managed to have the bow escape my bow hand as I released an arrow. It hit the dirt (their range is a wooded area, not concrete or anything like that) quiver side down. Shame on me! When I grabbed it, I did not see any damage so I went back releasing arrows. But, every time I launched one it hard a plastic rattling sound to it. So, I decided to stop and find out where it was coming from. It turned out the quiver cover was cracked.
Since my bow is ancient for today's standards, I did not know if I could find replacement parts for the said quiver. Maybe I would need to get a new one altogether. Well, I decided to see if I could figure out who made it and see if they perhaps would have parts for it.
It turned out it was made by Kwikee Kwiver, which is based off Williamsburg, MI. Looking through their website, I saw they do sell replacement parts for different quivers they manufacture(d), but I just could not find mine in their catalog. So, I took a few pictures of the said quiver
used their online form, including links to pictures, and mentioned my issue. Honestly I was expecting them to say something like "this is an old quiver we have not sold in a while and cannot offer you parts for it." I was not prepared to what happened. First, who emailed me back was their general manager (and vice president), Shirley Gelinas. Second, the quiver was going to be warranted... as in free replacement. Not just the cover, but the entire quiver. Free. Third, the only thing they were extremely apologetic of was they did not manufacture that paint scheme anymore. So I would need to choose either black or the closest paint scheme they could get.
At this part of the show I was quite speechless.
After recovering my speech (I know I was typing but you get my drift), I rather sheepishly asked if she would mind taking a picture of the new quiver with the old, before the new one being shipped. Moments later I got the following picture:
Which was taken using her iPhone. As promised, it was shipped that very same day and in a few days after that, a package from them was waiting in my mailbox. Inside it I found the new quiver, which does look rather nice with my bow:
I am extremely pleased, if not impressed, with how they dealt with me. I was not the original owner and I do not even know if they still make this particular quiver. But, that did not seem to stop them from going out of their way to take care of me and make me feel I am important to them. I cannot claim they treated me right; this is way above that. All I can say is that my next quiver will be a Kwikee Kwiver one, and I will recommend my bow/crossbow-shooting friends to do the same.
And, they are made in the USA.
I hope this does not sounds like a shameless plugin to them. But, let's just say I got the new quiver last week (April 3rd) and I am still not over this.