Well I just wanted to pass on some useful information regarding Wildgame innovations. With in the last year a couple of hunting buddy's and I purchased a few Micro Red trail cameras at a local Dunham's because they were on sale. When i returned home, I unpacked the camera loaded the batteries and put it in the woods. Stupid me i forgot to send in my warranty card (Which i payed for later.) When i dug the camera out this summer i had nothing but trouble. The pics sucked, the camera worked half the time. There was what you would say.... "No Trigger speed". It was obvious the camera was not working like the year prior. I tried everything. I replaced the batteries, bought new sd cards and played with every setting possible. Still the camera would only work half the time and when it did it was crappy. My one buddy also was having the same issue and called a few weeks ago and they sent him the new enhanced micro red without trouble. Today i called and expressed my issues. The lady I talked to was very nice but would not except any of my concerns. She told me that they can't except any returns without any proof of purchase within the last year. She stated she needed a statement of product purchase either in the form of a credit card statement, receipt, or warranty card. I explained to her that i paid cash and that it was my fault the warranty card was not sent in. Usually i am one of those guys that send them in but once i knew the camera was working, i threw everything in the trash. I know the lady was doing her job so i asked for a supervisor. She transferred me and then i was hung up on. Prior to speaking with the CS people, I was on hold for about 20 min. I tried to call back and was on hold for 10 minutes two separate times. I was too frustrated to call again and decided to eat crow. During the first call, the lady also explained they don't do repairs and very seldom give out new cameras. "When I just had a close friend get a new camera a few weeks prior with no proof of purchase.
Needless to say I am not very happy with Wildgame and I will never purchase on of their products again. Maybe its just because I have no current proof of purchase but i work hard for what i have and there are numerous companies in the hunting industry that stand behind their products all the time. Wildgame is a booming company and i know that losing one customer is no big deal but i can never purchase one of their products again. I expected a whole lot more!!!!