April 28th, 2006, 09:04 PM
set up an xt for a customer,he came back the next day with it all blown up.he claimed he dont know what happened(yeah right)from the looks of the cam he shot the bow an it hit a metal bow holder or a metal railing,big gash in cam string cut in the same place ouch.called mathews monday talked to bob jenkins,sent it in tuesday got it back today.new limbs new cam new axles and spacers bow set to perfect specs and even paper tested according to the sheet sent back with the bow.talk about service and this on a bow that clearly was missused by the owner
way to go mathews
April 28th, 2006, 10:29 PM
That's great service!
April 28th, 2006, 10:39 PM
Mathews is TOP OF THE LINE!!! No company is better.
April 28th, 2006, 10:56 PM
its true! there cust. service rocks
jammin' and solocammin!!!
April 29th, 2006, 06:41 AM
Yws,the Mathews Service dept.is second to none.
April 29th, 2006, 08:37 AM
Mathews service was excellent when I was my SB and Apex. This year iIam Pearson and had a string break on my G2 which led to quite a mess. Needless to say we sent it in on Thursday and recived it back on the next Thursday completely rebuilt. Everything new except the riser! Excellent service!
April 29th, 2006, 08:41 AM
I really think all bow companies have good service
You just have to get past that first hurdle...The Dealer...If you have a proactive dealer representing you, Im a firm believer that any company will take care of you...
PARK-N-SONS ARCHERY CUSTOM STRINGS AND TUNING (AKA ex-wolverine)
"ADVANCING ARCHERY ONE STRING AT A TIME"
AUTHORIZED OBSESSION BOWS DEALER
Please visit my site and contact us @ parknsonsarchery dot com for questions on pricing
Please note: I do not take string orders here on Archery Talk
April 29th, 2006, 09:11 AM
Mathews took care of me when I had a problem with my MQ1, no complaints here. Very happy with there service.
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