Tom Redmond Archery Experts

[phish1]

Just looking for some good contact info for now. Their e-mail has permenamt errors and their phone is neever answered. Has anybody here have experience with this company? Any help would be great. Thanks

[thespyhunter]

Originally Posted by phish1

Just looking for some good contact info for now. Their e-mail has permenamt errors and their phone is neever answered. Has anybody here have experience with this company? Any help would be great. Thanks

Do a search
I think you will find the overwhelming consensus to be

[CHAMPION2]

Dont waste your time. Look to these 2 great online archery suppliers.

www.lancasterarchery.com
www.keystonecountrystore.com

[LiteSpeed1]

Here's a little insight into how they do business.

http://www.archerytalk.com/vb/showth...post1053652039

[goldtip22]

I ordered a few dozen shafts from them and never received inserts or nocks. I called and they promised to ship them out....still waiting and that was about 3 months ago.

[-bowfreak-]

If all of this stuff is true about Archery Experts, I have no reason to believe it is not, I hope those responsible are thrown in jail for fraud.

[andy stowe]

Originally Posted by CHAMPION2

Dont waste your time. Look to these 2 great online archery suppliers.

www.lancasterarchery.com
www.keystonecountrystore.com

x2.Many complaints about him.I dont think that i would chance it.Everyone speaks real highly of these two shops so i would try them.

[LiteSpeed1]

Originally Posted by andy stowe

x2.Many complaints about him.I dont think that i would chance it.Everyone speaks real highly of these two shops so i would try them.

I agree with Keystone Country Store. Can't really say about Lancaster. I can't seem to get them to send me a catalog.

[S2KHAWK]

I know I won't be ordering from them ever again. Very poor customer service. The guy was a real jerk.

[JeffB]

I deal with my pro-shop mainly , but Keystone is just fricking great if you buy online. I used to order from them before my hiatus from Archery and always got stuff next day (They are in PA, me in NY state/CT ). And I never had any backorder/OOS problems.

I have placed small accessory orders from KCS 3 times since I've been back into archery and I still get stuff the day after it ships(which is same or next day depending on when I order) and they have a good website with realtime inventory. After my first order I got an automated email with coupon code that unfortunately had expired so I sent CS an email back stating that they may want to stop sending out the email. CS Rep emailed me back within 5 minutes and told me they had extended the coupon code expiration date and would change the automated email to reflect that.

I've also dealt with LAS in the past, and used to travel to the store once a year as well. Always got great service there and the people are super knowledgeable. FWIW- I ordered a catalog via the LAS website a couple weeks back and got it about 6 business days later. The same day I ordered a catalog from the new "Bowhunters Warehouse" (superstore?) , which is in the same general area of PA, and I still have not received it.

[TMan51]

Originally Posted by phish1

Their e-mail has permenamt errors and their phone is never answered.

OK, and you still want to place an order

They are probably outa' business by now.

I placed a large order there a few months back, and one of the items was not what I ordered. I called up, explained the situation, and the person on the other end indicated they would take care of it. Two days later I received another complete order! Thinking I was now way over budget, I immediately called to return the complete extra order with the wrong item still coming through. Yep, two days later I got ANOTHER complete order, still the wrong item coming in with the order.

Now, I got about $600 worth of stuff, and 3-$20 items I don't want. So I check my credit card to see if it's going through the roof. Notta, end of month, billed for one order. Emailed the situation, no response.

I figured they must have known I was a deserving guy, and just wanted me to be well equipped for the season.

[Blazinpond]

I ordered a stabilizer and was sent the wrong one. I was able to get through by phone after about 10 attempts around Dec. 30th 2008. He tried to tell me it was the same stabilizer as what i ordered even though it was a different model. I said - sorry that is not the stabilizer i wanted or ordered and I DO know the differences between the two and am not interested in keeping the wrong one.

I was treated fairly rude from this point on. We agreed that i would send it back and they would credit my credit card. I asked if i would have to call to double check they would actually credit it. He said "no - you can call your credit card company to verify if you want." He even said he would credit a little bit for the shipping back. OK

Waited about 30 days now and no credit to my account. I tried calling about 50 times since late Dec. because i had a feeling he was going to be a ......

The phone number goes straight to a message and they are not accepting messages at this time. WOW! I am now out the item cost, shipping and tax and shipping the wrong item back.

THESE GUYS ARE THE BIGGEST JOKE IN THE ARCHERY BUSINESS BY FAR!!!

[PondCreekArcher]

I don't know about the Archery Experts but I have order many times from Keystone Country Store and they are great to deal with, and they are always way ahead of their projected delivery time.

[thespyhunter]

When Archery Experts first opened, they were OK, and I ordered from them a couple of times. But that was at least 4-5 years ago. Now, they are ..............well...............they suck !

Lancaster and Keystone have the best selection of any online, and I like Obsession Archery too.

[thespyhunter]

Originally Posted by TMan51

OK, and you still want to place an order

They are probably outa' business by now.

I placed a large order there a few months back, and one of the items was not what I ordered. I called up, explained the situation, and the person on the other end indicated they would take care of it. Two days later I received another complete order! Thinking I was now way over budget, I immediately called to return the complete extra order with the wrong item still coming through. Yep, two days later I got ANOTHER complete order, still the wrong item coming in with the order.

Now, I got about $600 worth of stuff, and 3-$20 items I don't want. So I check my credit card to see if it's going through the roof. Notta, end of month, billed for one order. Emailed the situation, no response.

I figured they must have known I was a deserving guy, and just wanted me to be well equipped for the season.

Sounds like my man TMan is livin' right

[powerman]

that sucks, Its been about a year or so I guess and i ordered a sight and a stabilizer from them and didnt have any problem whatsoever. They were very friendly and shipping was fast. I am curious to what happened with such a good company. Good to know though

[Wishbone]

Originally Posted by TMan51

OK, and you still want to place an order

They are probably outa' business by now.

I placed a large order there a few months back, and one of the items was not what I ordered. I called up, explained the situation, and the person on the other end indicated they would take care of it. Two days later I received another complete order! Thinking I was now way over budget, I immediately called to return the complete extra order with the wrong item still coming through. Yep, two days later I got ANOTHER complete order, still the wrong item coming in with the order.

Now, I got about $600 worth of stuff, and 3-$20 items I don't want. So I check my credit card to see if it's going through the roof. Notta, end of month, billed for one order. Emailed the situation, no response.

I figured they must have known I was a deserving guy, and just wanted me to be well equipped for the season.

Old thread I was doing a search
and it seems there no where to be found on the net
That place truly was worthless..