Just thought I would give everyone a heads up. I purchased a 3006 dove tail sight(first mistake, always buy quality) from these guys and when it arrived I noticed it had been manufactured improperly. The thumb knob for the dove tail bracket was drilled on the wrong angle. When I tightened it down the sight had 1/16" movement due to the knob pushing on the corner of the dovetail rather than the center. I called bowhunters in order to return the item, get store credit, and buy a nicer sight. They informed me I would have to contact the manufacturer, send it to them, get it repaired and then send it to bowhunters for store credit or 20% restocking if I return. So I called 3006, they asked me to just return it to the place I bought it. Called bowhunters and informed them of what the manufacturer had said. They told me they will not do anything for me due to the fact that a product they sold was damaged! I asked if I could talk to a manager, they said they would call me back in 5 min. Two days later and two other phone calls that particular manager happened to leave early one day and also get admitted to the hospital the next day. LIARS!!! Mean while every time I call these people are as rude as can be. I called back again and told them I am tired of the games, I just needed a resolution to the issue. She told me there was nothing she could do. Frustrated, I told her to just order another of a different brand. This was 4:45 PM on a Friday. Right after I ordered I went online to look up reviews. They have an F rating with the BBB! And almost every single review was negative. These people are thieves!!! So 15 min after I ordered I call back to can my order. The women told me the item had already shipped and she could do nothing. Sounds familiar.... Mind you it's 5 on a Friday... So I said ok. Called their local post office to cancel shipment. She told me their post office no longer does business with them due to their horrible past experiences.REALLY, the post office won't ship for them??!! I then called my bank and stopped payment on the transaction. Once I recite the package I am refusing it and sending it back. These people are sheisty thieves. Please do not give your business to them. At this point I am out the cost of my first sight . If the situation is not rectified with the second sight I plan on contacting my lawyer so that he may make the phone calls for me.
Bowhunters superstore Review
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bowhunter1661
21 - 40 of 301 Posts
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1,720 Posts
I have dealt with them many, many times.... They have had the lowest prices on what I needed, the shipping is fast, and I have never had a problem... I also think someone at the post office was feeding you a line of BS. My packages always come USPS from them.
A store is not responsible for a manufacturers defect, many places would tell you to contact the manufacturer and have it fixed or replaced... Haven't you ever opened something with the tag in it that says do not return to store, contact manufacturer for warranty or issues?
A store is not responsible for a manufacturers defect, many places would tell you to contact the manufacturer and have it fixed or replaced... Haven't you ever opened something with the tag in it that says do not return to store, contact manufacturer for warranty or issues?
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876 Posts
Yep, I know. Thanks though. BHSS has been my go to store because of the discount, already low prices, and it is in PA like me so shipping is fast. Just waiting on my turn to get burnt.
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411 Posts
They ship from Wellsville USPS. The one that I called was only 2 miles away from their store. Rossville, they are the ones that no longer service them. They use wellsville which is further from their store.
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1,720 Posts
if that's true.. it's pretty messed up....lol
Oh well, as long as they keep getting my stuff to me fast and cheap I will keep buying from them until I get burned..
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2,727 Posts
Is it fair to complain about something when you agreed to that policy with your purchase? It's pretty clearly stated on their website that they will not be responsible for manufacturer defects and that you will have to deal directly with the manufacturer.
To keep their prices low they have to cut on something... and that something is customer service. I've only had one issue with them via ebay and it was easily taken care of (and only $5), but generally their prices are attractive and that's a big pull. You just got to know what you're getting into and be happy with it.
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411 Posts
The fact that I had to deal with the manufacturer isn't the reason for the rant. The fact is they are crooks. Look at their website. There is a photo of their building. It is a tiny building. The women that refused to check if my order actually went out the door was just lieing to ensure that they were guaranteed either 20 percent of the second sight I bought if I had decided to return it or the store credit they would issue if I decided not to return. If she had just simply gone in back and personally stopped the order from being shipped they would get nothing. They're thieves
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411 Posts
Also when you look up reviews on a place and time after time after time they are negative you tend to think there may be an issue with the company. Maybe not some, many are happy being Sheeple. Follow the next right off the cliff. I learned from my mistake. Just trying to help others from experiencing the same issue I did.
I have over 75 purchases through them and no complaints.
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5,975 Posts
I've never had an issue with them either.
Same here
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5,857 Posts
That isn't cool OP. Hopefully you get the situation fixed. Loosing hard earned money is not fun.
I keep seeing all the bad experiences with this store. I have a half dozen orders with no issues...great prices, alway have stuff in stock and I have gotten all my orders in just a few days.
I keep seeing all the bad experiences with this store. I have a half dozen orders with no issues...great prices, alway have stuff in stock and I have gotten all my orders in just a few days.
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3,821 Posts
These guys suck.... got me too.. a year or more ago... definently stear clear...
The owner is a member here.... can't remember his user name.. remember reading a post where he dogged lancaster... what a tool... this will will eventually catch up with him...
The owner is a member here.... can't remember his user name.. remember reading a post where he dogged lancaster... what a tool... this will will eventually catch up with him...
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3,532 Posts
No matter how many of us come on AT and tell our bad experances with BHW about every month someone starts a new thread about how they got screwed by them. They are without a doubt the worst company I have ever done business with. After 2 weeks of waiting for my arrows (that should have taken 3 days) the Owner gets on the phone and asked if I was just pissed off because some Mexican took my job, he also threatend me by telling me he knew a lot of people that lived in my area. LOL what an azz. Trust me if you buy from BHW sooner or later you gonna get the shaft and lose all the money you saved in the past.
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9,841 Posts
Ive heard a lot of bad stories about these idiots. But why did you buy the second sight from them if you know how they are???
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