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customer service

  1. Scott ascent failure?

    General Archery Discussion
    So I thought I found the perfect release. The Scott Ascent hinge. Love it. It fits, It has fine tuning adjustment of sensitivity to click and sensitivity to release. It has been flawless.. Then all the sudden, it was prematurely releasing, like instantly. I could not even begin to draw it...
  2. Hyperghost 405...Lets see what happens

    Barnett Crossbow Discussion
    Hello Fellow Crossbowers, i have seen people asking about the performance of the Hyperghost and the customer service of Barnett. Well, as bad (or good) as I hate to say it, you are about to find out first hand in real-time. So let the saga begin. I purchased a brand new Hyperghost 405 on...
  3. Lowest expectations still not met by PSE.

    Crossbow Forum - General Crossbow Discussion
    So, here’s my rant….It will be a long one, but I want to make sure I include everything. I purchased a PSE Vector from a local archery shop that was clearing out their PSE equipment in October. Registered it online and used it for hunting season. Within 3 weeks, the “safety stickers” on the...
  4. New Breed customer service

    New Breed Archery Discussion
    I have been looking at New Breed and have been wanting for a long time to get a couple of their bows. I called New Breed customer service mainly to feel them out as well as to ask them some cam questions. I like to get a feel of how I will be treated if I call with an issue, though I don't...
  5. Elite's new online bow builder is so cool

    Elite Archery Discussion
    Looks like Elite Archery has an improved new tool to build a bow. Go to their bow page at their website and pick any of the bows there. Its 3d so you can view the limbs, and turn it around. Looks like they have the ability to 'schedule a shootability' test with a dealer to test it before you...
  6. A Note about Professionalism, Kindness, and Generosity in our Sport

    General Archery Discussion
    Nobody really knows me here on AT. I’ve been signed up for less than a year, I don’t comment much, and I’ve only started 4 threads (including my introduction post). I read a lot of others’ threads, browse often, and generally just enjoy reading about my hobby. But I wanted to share an experience...
  7. Bear Customer Service is AWESOME!

    General Archery Discussion
    Long story short, I had some issues with my Bear Agenda 6 involving cam lean and limb issue. I called Bear Customer service to nicely explained what happened. They said to send it to the Bear shop in Gainesville, Florida. I spent $13 on shipping. Bear put on new cams, fixed the cam lean...
  8. Trophy Taker customer service experience

    General Archery Discussion
    I just dealt with Paula from Trophy Taker and best customer service I've ever received ever. I stripped parts of my rest brackets and was looking for replacement parts and I was willing to pay for them since it was my fault. That being said, Paula had advised me that my Trophy Taker Smackdown...
  9. 60X Custom Strings Customer Service!!!

    General Archery Discussion
    They have about the best customer service I've encountered. If the strings are the same quality as their customer service I am in luck. The post office lost my package and 60x immediately sent out another set to me no questions asked. Hell, they even responded questions I had on a Sunday. I...
  10. Kinsey's Customer Care/Archery Tech Support Specialist

    Employment
    Job Opening: Customer Care/Archery Tech Support Specialist Employment Type: Full Time Reporting to: Customer Care Manager Job Location: Mount Joy, PA 17552 The ideal candidate will be efficient in handling archery product technical questions from external customers and internal team members...
  11. A Huge Thank You to Casey at Bear

    Bear Archery Discussion
    Without going into a long drawn out story, I broke the carbon guide rod on my Bear Element. After a full day of searching for a replacement I gave up and contacted Bear. I had no idea what to expect. The only other time I contacted Bear was to get the specs and manual for my seven year old...
  12. Pse

    PSE Archery Discussion
    If you’re in the market for a new bow please read. I purchased a PSE bow in 2011 on a friends recommendation... I have owned many archery products some good some horrid…. when you’re throwing hard earned money into your main source of hunting, you want products to last and get the best out of...
  13. Annoyed with Elite!!!!

    General Archery Discussion
    Well, I have had horrible luck with Elite's customer service! I emailed them about three times about getting new cams for my 2012 Elite Pure and never heard a word back, so I Facebook messaged them and never heard back. So I called them and got sent to someones message box and left a message and...
  14. Exceptional Customer Service - Buck Knives

    Bowhunting and Bowhunter Showcases
    So, while not directly bow hunting, it is a bow hunting tool and worth noting. I have a bunch of knives...just ordered a Havalon based on recommendations from ATers, have Buck, Case, Gerber, Knives of Alaska, etc. Well, my first knife was a Buck Squire 501 that I have carried forever...they...
  15. Eberlestock Customer service is TERRIBLE...........

    Western Bowhunting Gallery
    Have any of the rest of you had the pleasure of trying to contact someone or get a response to an email sent to Eberlestock. I have repeatedly over the last couple of years tried to contact them and have struggled to get a timely response out of them. When i say timely I mean less than TWO...
  16. Bow tech striker 380 limb splitting and no customer service....

    Bowtech Archery Discussion
    I bought a new Stryker 380 less then a year ago. Sighted it in and shot a total of 20 times. I picked it up a month ago to shoot in prep for upcoming archery season. When I pulled it back the limbs split... I asked rep when I bought it if there were any limb issues still and was told no way that...
  17. Moultrie Customer Service...or not

    Bowhunting and Bowhunter Showcases
    Just felt like some might be interested in this experience with Moultrie... I bought a 25 gallon sprayer for my birthday back on Jan. 21st directly from moultrie's website. Their website states that they have a 1 year warranty. I also ordered a couple of feeders as well. When they came in, I...
  18. Elite warranty wait times?

    Elite Archery Discussion
    I just had to send my bow off to elite to be fixed. It was an issue caused by mistreatment prior to me buying that bow. Elite's being really awesome about it and fixing it. This shows how great they are to customers because it wasn't their fault. My question is- how long did they keep your bow...
  19. PSE has terrible customer service.

    PSE Archery Discussion
    After having a problem with my string twisting continuously, I called PSE to see what they thought. I was first told it sounds like an abnormal string. The bow is only 2 months old. I advised PSE I've seen other archers complain about the same thing and they all had to buy custom strings to fix...
  20. Why is it so hard to find a good bow shop in north GA?

    General Archery Discussion
    The first shop couldn't restring a bow. I told them my son had a tournament and asked if they could restring the bow in a week before the tournament. They said definitely. We show up for pickup the bow is sitting there with the old string on it. They QUICKLY slapped a string on it. Never going...
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