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customer service
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  1. General Archery Discussion
    Recently in an article I mentioned the product issues I had had with LCA, but more so was sorely disappointed with the customer service part of how I was treated by LCA. I need to walk that back. Today they provided excellent customer service. So the customer service score now is 1 good, 2 bad...
  2. General Archery Discussion
    Hey all, Been shooting 20 years or so. Mathews compound mostly. Recently I got into target recurve and so I bought a few different risers and limbs and settled on a Hoyt Helix I had from way back with some Uukha limbs. My backup was a KAP riser with KAP Winstorm limbs. Let's begin: Hoyt...
  3. General Archery Discussion
    So I thought I found the perfect release. The Scott Ascent hinge. Love it. It fits, It has fine tuning adjustment of sensitivity to click and sensitivity to release. It has been flawless.. Then all the sudden, it was prematurely releasing, like instantly. I could not even begin to draw it...
  4. Barnett Crossbow Discussion
    Hello Fellow Crossbowers, i have seen people asking about the performance of the Hyperghost and the customer service of Barnett. Well, as bad (or good) as I hate to say it, you are about to find out first hand in real-time. So let the saga begin. I purchased a brand new Hyperghost 405 on...
  5. Crossbow Forum - General Crossbow Discussion
    So, here’s my rant….It will be a long one, but I want to make sure I include everything. I purchased a PSE Vector from a local archery shop that was clearing out their PSE equipment in October. Registered it online and used it for hunting season. Within 3 weeks, the “safety stickers” on the...
  6. New Breed Archery Discussion
    I have been looking at New Breed and have been wanting for a long time to get a couple of their bows. I called New Breed customer service mainly to feel them out as well as to ask them some cam questions. I like to get a feel of how I will be treated if I call with an issue, though I don't...
  7. Elite Archery Discussion
    Looks like Elite Archery has an improved new tool to build a bow. Go to their bow page at their website and pick any of the bows there. Its 3d so you can view the limbs, and turn it around. Looks like they have the ability to 'schedule a shootability' test with a dealer to test it before you...
  8. General Archery Discussion
    Nobody really knows me here on AT. I’ve been signed up for less than a year, I don’t comment much, and I’ve only started 4 threads (including my introduction post). I read a lot of others’ threads, browse often, and generally just enjoy reading about my hobby. But I wanted to share an experience...
  9. General Archery Discussion
    Long story short, I had some issues with my Bear Agenda 6 involving cam lean and limb issue. I called Bear Customer service to nicely explained what happened. They said to send it to the Bear shop in Gainesville, Florida. I spent $13 on shipping. Bear put on new cams, fixed the cam lean...
  10. General Archery Discussion
    I just dealt with Paula from Trophy Taker and best customer service I've ever received ever. I stripped parts of my rest brackets and was looking for replacement parts and I was willing to pay for them since it was my fault. That being said, Paula had advised me that my Trophy Taker Smackdown...
  11. General Archery Discussion
    They have about the best customer service I've encountered. If the strings are the same quality as their customer service I am in luck. The post office lost my package and 60x immediately sent out another set to me no questions asked. Hell, they even responded questions I had on a Sunday. I...
  12. Employment
    Job Opening: Customer Care/Archery Tech Support Specialist Employment Type: Full Time Reporting to: Customer Care Manager Job Location: Mount Joy, PA 17552 The ideal candidate will be efficient in handling archery product technical questions from external customers and internal team members...
  13. Bear Archery Discussion
    Without going into a long drawn out story, I broke the carbon guide rod on my Bear Element. After a full day of searching for a replacement I gave up and contacted Bear. I had no idea what to expect. The only other time I contacted Bear was to get the specs and manual for my seven year old...
  14. Pse

    PSE Archery Discussion
    If you’re in the market for a new bow please read. I purchased a PSE bow in 2011 on a friends recommendation... I have owned many archery products some good some horrid…. when you’re throwing hard earned money into your main source of hunting, you want products to last and get the best out of...
  15. General Archery Discussion
    Well, I have had horrible luck with Elite's customer service! I emailed them about three times about getting new cams for my 2012 Elite Pure and never heard a word back, so I Facebook messaged them and never heard back. So I called them and got sent to someones message box and left a message and...
  16. Bowhunting and Bowhunter Showcases
    So, while not directly bow hunting, it is a bow hunting tool and worth noting. I have a bunch of knives...just ordered a Havalon based on recommendations from ATers, have Buck, Case, Gerber, Knives of Alaska, etc. Well, my first knife was a Buck Squire 501 that I have carried forever...they...
  17. Western Bowhunting Gallery
    Have any of the rest of you had the pleasure of trying to contact someone or get a response to an email sent to Eberlestock. I have repeatedly over the last couple of years tried to contact them and have struggled to get a timely response out of them. When i say timely I mean less than TWO...
  18. Bowtech Archery Discussion
    I bought a new Stryker 380 less then a year ago. Sighted it in and shot a total of 20 times. I picked it up a month ago to shoot in prep for upcoming archery season. When I pulled it back the limbs split... I asked rep when I bought it if there were any limb issues still and was told no way that...
  19. Bowhunting and Bowhunter Showcases
    Just felt like some might be interested in this experience with Moultrie... I bought a 25 gallon sprayer for my birthday back on Jan. 21st directly from moultrie's website. Their website states that they have a 1 year warranty. I also ordered a couple of feeders as well. When they came in, I...
  20. Elite Archery Discussion
    I just had to send my bow off to elite to be fixed. It was an issue caused by mistreatment prior to me buying that bow. Elite's being really awesome about it and fixing it. This shows how great they are to customers because it wasn't their fault. My question is- how long did they keep your bow...
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