Sorry about your bad experience. I've purchased several items from them and have always receive my order quickly. I really like that they split up the colors how you want if you order feathers or vanes
:thumbs_up.I guess they figure if you went through all the process of ordering it,odds are,you wom't back out.Any more,i just make the trip into town to the local pro-shop.It cuts down on the use of Tylenol.Backordered products is the biggest issue in mail order.It is not just BHSS it is everyone and it dont matter who you go threw things will be back ordered but you should have been notified and gave the option to cancel your order,but that might not be smart on their part but would have been more honest to me.
I agree that they have some excellent prices. However, my experience with their customer service was less than spectacular.
About a year and a half ago, I placed an order with them for a few random smaller things, a Doskocil bow case, and a Morrell Yellow jacket. Two weeks after the date I was expecting the package to arrive, no sign of the shipment. I email Bowhunterssuperstore and Jim (I believe his name was) responded fairly quickly. I explained the situation, gave him my order info. At first, he thought I wanted to repeat the same order. I explained that my original order had not arrived yet and I did not want to repeat the same order. He replied back that according to their system, the package was delivered two weeks ago to such and such address.
I noticed the address shipped to was my billing address.
A little background info. Back then, I had recently moved from San Luis Obispo, CA, back to Orange County, CA prior to placing the order. My credit card record still had my old address as my billing address. All my mail was being forwarded to my new address so I was getting the CC bills as they came. And as I got the monthly statements, I was calling up the CC companies to update my credit card billing info.
So back to the story, Jim informed me the package was indeed delivered but it was delivered to what I thought was the address I specified for the billing address, not the shipping. I figured I must have messed up and put down my billing address as my shipping address as well. I emailed Jim back thanking him for the update.
I took a vacation day the next day and drove the 300miles up to San Luis Obispo to pick up my package. I was kind of worried since according to Jim, the package arrived 2 weeks ago. That means it had been sitting on the porch for 2 weeks now, unless someone took it already.
When I arrived in San Luis, I found some of the packages there on the front porch. The boxes were marked, 1 of 3 and 2 of 3. 3 of 3 was missing. I chalked it up to a thief or the neighborhood kids. I pulled the packing list from one of the boxes and noticed that I did indeed specify the CORRECT shipping address to my Orange County home. The billing address was listed as San Luis, but very clearly the shipping address was listed as my new address.
Now I was pissed. I had just spent $45 in gas to drive up one way to San Luis, burned a vacation day, lost one of my 3 boxes, and it wasn't even my mistake. It was Bowhunterssuperstore who didn't ship the packages to the specified shipping address.
After returning home, I emailed Jim explaining what I found out and included a scanned copy of the packing list. I highlighted the specified shipping address to boot.
Jim replied that he was sorry for the confusion and as a gesture of goodwill, Bowhunterssuperstore would like to extend to me an offer of $25 off my next purchase. WHAT THE CRAP!?! I just burned one of my vacation days (that's $240 a day) to make a 9 hour round trip drive, spent $90 in gas, had one of my three boxes lost, and I get an offer of $25 on the next purchase?
I was steamed but I decided to give them the benefit of the doubt. A few weeks later, I placed another order and made noted of the $25 off I was offered. One of their service reps emailed me asking me to fwd the email which had the information regarding the $25 off. I did so and noticed a few days later the discount had not been applied. I emailed again asking about the discount and got no response. I called, the lady on the phone told me that she would look into it and call me back. Guess what, I was not called back. Discount was not applied. At that point, I was done with them. I didn't even care about the discount or the money anymore, I was just pissed for the way I was treated.
And that was the last time I'll ever be ordering from them. I know every company slips up and people make mistakes, but I think I was more than patient with Bowhunterssuperstore for their goof up and they basically shoved me to the side. They might do a great job with 99 out of 100 customers, but since I am that 1 customer that got screwed, for me, Bowhunterssuperstore is about as far from any kind of "super" store as it gets.