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Kudos to Fieldline backpacks. I had one that ripped out a few zippers so I sent it in to the company. It took about two weeks but I just got a call from them. They asked me to go online and choose between three different backpacks to replace mine. There were no questions asked and she said my replacement will be in the mail ASAP.

The best part is that they are sending me one that is a significant upgrade from the one I had before.
 
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