[wraith69]

Anyone have any issues with Primes CS? I put a new rest on my nexus 4 yesterday and went to looking everything over and noticed what looks like possible delamination on my bottom left limb.

 

[bowtech2006]

When my Nexus 6 was a poop show their CS was awesome. Mitch took my calls 4 out of 5 times and the 5th he called back with in a hr. Also talked to me and dealer at same time to work thru my N6 problems.
I never had a manufacturer work so directly with me before usually they try and push you off onto the dealer or a dealer. . Yeah new limbs were not a very fast turn around time 3.5 weeks but was told 2 to 4 weeks on new limbs.

 

[j.d.m.]

Their customer service is awesome. Mitch is the best. I’m still waiting to see what they come up with for my Nexus 4 yet, since dealer is sending it back. But I would say talk to dealer first, any new parts would have to go through them anyway.

 

[603Scott]

When my Nexus 6 was a poop show their CS was awesome. Mitch took my calls 4 out of 5 times and the 5th he called back with in a hr. Also talked to me and dealer at same time to work thru my N6 problems.
I never had a manufacturer work so directly with me before usually they try and push you off onto the dealer or a dealer. . Yeah new limbs were not a very fast turn around time 3.5 weeks but was told 2 to 4 weeks on new limbs.

The manufacturer being willing to deal with me directly, even if they need to send the parts to a dealer is a huge thing for me. I've never even held a Prime, but this will put them in the running when it's finally time to move on from my pair of Denalis.

 

[wraith69]

Their customer service is awesome. Mitch is the best. I’m still waiting to see what they come up with for my Nexus 4 yet, since dealer is sending it back. But I would say talk to dealer first, any new parts would have to go through them anyway.

I took it to my dealer as soon as I noticed it yesterday ( was going there anyway to use the chrono)…. Really irritates me though because I just retimed the bow and had everything perfect.

 

[RavinHood]

Mitch is a great dude. I never had issues with them as a dealer

 

[j.d.m.]

Took about 3 weeks to get a new set of limbs for me. I had them within a week of the manufacture date on label.

 

[wraith69]

I’m not without a bow so I’m not super worried about being a while on getting parts. It’s just going to interfere with the testing I was going to do. I was going to test the prime vs Mathews vs Hoyt and which one I shot better and what would work best for how I hunt/ shoot

 

[wraith69]

I’m not without a bow so I’m not super worried about being a while on getting parts. It’s just going to interfere with the testing I was going to do. I was going to test the prime vs Mathews vs Hoyt and which one I shot better and what would work best for how I hunt/ shoot

 

[wraith69]

Heard from my dealer the other day. New limbs en route with a 1 week ETA… no questions asked…

 

[doulos]

When first reading this thread I had little doubt that Prime would resolve this. My friend is a very large Prime dealer and he always states how responsive Prime is to issues.

 

[wraith69]

This is definitely a +1 for prime in my testing. I’ve been in the shop when the dealer tried to order Mathews and Hoyt parts and it’s a thousand questions and forever getting parts

 

[Alkingwoodsman]

CS is definitely +1 according to my local dealer. Carries all major brands and says they are by far best

 

[wraith69]

Update: dealer was told a week for limbs… we are now on week 3,the 25th will be a month and still no limbs…. And according to my dealer prime hasn’t been answering their phone

 

[veritas.archangel]

Update: dealer was told a week for limbs… we are now on week 3,the 25th will be a month and still no limbs…. And according to my dealer prime hasn’t been answering their phone

Sounds more like a dealer issue. We ordered new limbs for a Quest Centec and had them a week later. That was just last month. We ordered 80lb limbs for an Inline and had them in a week and a half. All of our orders go through our rep.

 

[wraith69]

Was hoping that wasn’t the case.