[x-ring-1]

Really bad cutomer service from one of the big three...

Today I had to call one of the archery companies (One of the more popular ones right now) to get a quick answer about a bow that a customer had a question about, an our in house rep was tied up so I couldn't talk to him ( it was an easy answer about an IBO speed but our customer wanted the speed quote from the catalog, which we had run out of ) I then asked to talk to a live person about this question because I needed an answer and couldn't just leave a message on his voice mail. The woman answering the phone told me if my rep wasn't answering his phone then there wasn't any thing she could do to talk to a real person! Guess what? He is now thinking about purchasing a different bow, and I'm thinking about maybe pushing some other lines other this one! A little customer service goes a long way!!!!

 

[stewart76]

i'd love to know which one....... tell me , tell me , tell me!

 

[Trauma]

i'd love to know which one....... tell me , tell me , tell me!

Me Too, Me Too.

 

[x-ring-1]

out of respect...

I'm not going to say which one, just that I'm real unhappy with them right now!!!!!

 

[x-ring-1]

ttt

 

[jdarcher1]

I hate to say this but Im going to bet money on PSE. Sounds like a similar response my buddy gets when he calls and checks on his Mach X they have had for 7 weeks and still dont know when it will be done.

 

[MrSinister]

Who ever it is if I were in your shoes I would drop them like a hot stone. Also let them and your rep know exactly why you are dropping them. There is too much competition among the big bow makers for them to think they can sit back and treat customers and owners poorly and this is one of those times to let em know. These companies are convinced they can just make the next big thing and charge a fortune for it and everything else will work its self out.

 

[sbninja]

That's good of you that you want to keep the company name confidential.

But, by doing this, you they will continue to run things "status quo".

You should, in fact, post the name here. This way it will spread, and hopefully get back to them- And might(hopefully) cause them to restructure their customer service! After all, it is us, the customer that keeps them in buisness - Not the other way around.

 

[heavy dart]

Wow "drop them like a hot stone" or "push another brand" makes me glad I'm not in the bow manufacturing business.

 

[TOOL]

I agree that you should drop their line. By carrying their bows you you are mutually representative of each other. Their poor customer service reflects badly on you. Definately, let them know why. Also good for you on not spreading their name.:wink:

 

[stewart76]

i agree.... drop em!, you probably dont want to get any kind of bashing started by telling us which one.... which is pretty smart, but dang i sure want to know very bad which one..... i have either bowtech or mathews in mind for the future again..... hope its not one of them

 

[DWarcher]

It is amazing that in such a competitive market that some companies or their reps still do not get the importance of offering their customers/clients WORLD-CLASS SERVICE! DUH!!!

 

[Ed Bock]

Policy?

I would doubt that the run-around you got was company policy. I'd bet that a supervisor would have raise holy hell with the person that treated you the way that you were. Now, if I'm wrong and that is the norm for treating people - run, don't walk, to another company.

 

[Midlife Crisis]

I'm surprised it was not on their website - did you check? Still, bad service.

 

[Peregrynne]

After reading all the threads on here about good customer service and the companies that offer it, I would not hesitate to drop the other line and go with one that you know already stands behind their product and helps the customer. Name or no-name on here it doesn't really matter, people will vote with their wallets and there voices. If the trend continues, they will notice, trust me.

 

[scfletch]

I would doubt that the run-around you got was company policy. I'd bet that a supervisor would have raise holy hell with the person that treated you the way that you were. Now, if I'm wrong and that is the norm for treating people - run, don't walk, to another company.

That was my thought too. Dropping them sounds harsh, but I'd let my rep know what I thought about it. People make mistakes but if it's repititive I would think about dropping them.

 

[x-ring-1]

I did leave a message...

I left a message for our inhouse rep. telling him that was very poor customer service on who ever was answering the phone an I also let him know that he ( the customer) is looking at another bow line!

 

[big scores]

some bow companies go a long way to please you.:wink: