Maybe I'm expecting too much? Why is asking a manufacturer to support their product by selling me replacement parts for my bow such a big deal? I'm not asking for parts to be replaced under warranty, I'm not even asking tech questions. I'm trying to give them money to ship me some parts and they are telling me "Go to a bow shop" I don't feel like "Go to a bow shop" is customer service in any way. I'm pretty irritated that I have to spend hours driving back and forth to a bow shop to get some parts, because a manufacturer refuses to directly support their product. Is this standard practice in the archery industry? If so, why do we accept it?