Just like hunting, sometimes it will be busted! that is why Firenock offer a lifetime side grade and replacement policy. So for less than half the price, you got to play hard. Exact text in
http://www.firenock.com/warranty.htm
WARRANTY
Firenock, LLC provides a limited warranty on lighted nock products sold in the U.S.A.
Firenock™ brand lighted nocks are warranted against breakage due to defects in materials and workmanship from the date of purchase for 30 days. Lightning Nock™ brand lighted nock and all accessories carry a warranty against DOA (Dead On Arrival).
Abuse or alteration of the product voids the warranty. In the event of a failure due to defects in materials or workmanship, the liability of Firenock, LLC shall be limited to the lesser of the cost of repairing or replacing the broken part within the stated warranty period. Failure to follow all installation procedures of any Firenock, LLC product will void this warranty.
Use any Firenock lighted nock in any bow fishing application wihout Firenock, LLC approved arrow or adaptor will void all warranty; lifetime replacement do apply on all Firenock brand lighted nock.
Warranty Claim Procedure:
Please send in your defective product to Firenock, LLC, 511 Robert Street, Henry, Illinois. If the product is found to exceed normal wear and tear or has been modified after purchase, the product will not be repaired or replaced and a minimum charge of $5.00 will be required for handling charges and return postage. If the product is found to be defective within the warranty period, it will be replaced or repaired free of charge without handling charges and return postage. In any instance, Firenock, LLC cannot make a monetary refund for any product.
LIFETIME REPLACEMENT / UPGRADE / SIDEGRADE
For a small fee, Firenock, LLC does offer a refresh/upgrade service for some products that are out of warranty. This service is only available in the USA.
After the 30 day warranty period has ended, Firenock™ brand lighted nocks are eligible for refresh and Lightning Nock™ brand lighted nocks are eligible for upgrade. Your old Firenock / Lightning Nock circuit(s) and polycarbonate nocks can be refreshed / upgraded and you will receive working Firenock circuit(s) and new polycarbonate nock(s) for a small service fee.
As of February 2009 we have expanded the service to include sidegrade. Firenock owners can now pick and choose any style, any model and any color of the Firenock he/she wanted for refresh. Which means if you decided to change arrows which have a different internal diameter (need a new style nock, from "S", to "A", "E", "C/H", or "F" and vice versa), or if you decided that you prefer a different model of circuit (hunting to target and vice versa), or a different color of LED (blue, clear, green, orange, red and yellow), or a different color of nock (blue, clear, green, orange, red, oak, pink, smoke and yellow in case of the "S" style); please include those specifics when you send your Firenock back for refresh/sidegrade/lifetime replacement warranty. If you do not specify the nock color, nock style, circuit LED color, and circuit model; the same nock, style, model, and color will be send back to your under this service. This service is only valid when funds are sent along with the lighted nock(s) and circuit(s). This service is subject to change without notice and can be terminated at anytime.
Refresh Services Procedures:
Please send your old Firenock/Lightning nock circuit(s) and polycarbonate nocks with funds to Firenock, LLC, 511 Robert Street, Henry, IL 61537-1146 (see below for service fee). Please do not send any “O”-rings or batteries. We cannot be responsible for anything that is not part of the refresh service. Batteries and O-rings are not part of the refresh service as they are considered consumable, if you need them please make sure you add them to your refresh service order. Shipping and handling is included in the service fee for this refresh service.
The service fee for refresh service is as follows (Shipping and handling charge is included):
$10.00 for 1 Firenock
$12.00 for 1 Lightning Nock
$25.00 for 3 Firenocks
$33.00 for 3 Lightning Nocks
Additional accessories can be purchased at the following price along with the refresh service without incurring shipping and handling fee:
$9.95 for 3 batteries
$2.00 for 1 set of 3 O-rings for "S","E" or "A" style nocks
$5.00 for 1 set of 3 O-rings for "C\H" or "F" style nocks
DISCLAIMER
Firenock, LLC is not responsible for any personal / property harm to the end user, any equipment, or any other matter due to misuse, misapplication, improper installation, or any other form of misuse or abuse of any Firenock, LLC product. (It is strongly recommended that any installation of a Firenock, LLC product is done after one has read and understood the instruction(s) that come with each product or one should consult an experienced, qualified, and competent Pro Shop for the safety of you and your equipment.)
Firenock, LLC is not responsible for any copied / reproduced information, pictures, and catalogues in part, or in whole as shown on other Web Pages.
Firenock, LLC retains the right to modify any product as seen fit by Firenock, LLC at any time without prior notice.