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823 Posts
Hello Everyone,
This is going to be a rather lengthy post so I’ll sum it up quickly.
Cliffs:
1. Customer buys bow
2. Customer receives damaged bow
3. Customer contacts bow Maitland, they agree to send new limbs
4. Customer only receives 2 out of 3 and in camo when current limbs are black
5. Customer tries for 3 weeks to contact Maitland with no response
I have screenshots/pictures (old phone screenshot wasn’t working) all text communication and can/will provide them if they are needed (there are a lot so I have chosen not to include them in the post). I would like to say that I am extremely disappointed in how this has played out. Being a college student and recently married I make any major purchase after considering it carefully. The discounted price was a large factor in choosing to go with Maitland; unfortunately it seemed to come with a lack of customer service as well. Here is the timeline I am currently working with.
1. Early September (around 9/7/13)-Called Jenn and ordered a Halo Extreme with Camo riser and black limbs. I was told it would be sent the next week.
2. 9/25/13- Credit card charged for bow, set of cams(unsure of correct draw length for bow) and shipping
3. 10/2/13- Received bow in mail
4. 10/12/13- Opened and inspected bow (My wedding was on 10/5 which caused the delay in shipping). Found 2 chipped limbs and one limb with splintering.
5. 10/14/13- Got in contact with Maitland and they asked for pictures
6. 10/21/13- Maitland agreed to send new limbs (I did not notice this earlier but the only agreed to send two limbs, I would have objected)
7. 11/30/13- Received package from Maitland. It contained 2 camo limbs.
8. 12/2/13-Called Maitland Sales line-left message
9. 12/4/13- Sent email
10. 12/11/13- Called Maitland tech line-left message
11. 12/11/13- Posted in Official Maitland Shooting staff thread asking for someone to contact me
12. 12/13/13- Called both Maitland lines-left messages
13. 12/18/13- Sent pm to Maitland asking to be contacted
I have yet to receive any type of communication from Maitland. I wish that it would not come to me making a “call out thread.” It is a serious disappointment to be treated in the manner with which I have experienced. I would love to keep the bow and show it off but I haven’t even been able to draw the bow back. I feel I have been more than patient in dealing with this situation.
At this point in time I would like to send the bow back and get my money back. I will not support a company that I feel doesn't concern itself with its customer service; If Maitland doesn’t feel the same way, we can talk.
A further failure to communicate with me will end up with a dispute being filed with my credit card company.
I am sorry to have to do this, but I can't figure out another way to get their attention.
This is going to be a rather lengthy post so I’ll sum it up quickly.
Cliffs:
1. Customer buys bow
2. Customer receives damaged bow
3. Customer contacts bow Maitland, they agree to send new limbs
4. Customer only receives 2 out of 3 and in camo when current limbs are black
5. Customer tries for 3 weeks to contact Maitland with no response
I have screenshots/pictures (old phone screenshot wasn’t working) all text communication and can/will provide them if they are needed (there are a lot so I have chosen not to include them in the post). I would like to say that I am extremely disappointed in how this has played out. Being a college student and recently married I make any major purchase after considering it carefully. The discounted price was a large factor in choosing to go with Maitland; unfortunately it seemed to come with a lack of customer service as well. Here is the timeline I am currently working with.
1. Early September (around 9/7/13)-Called Jenn and ordered a Halo Extreme with Camo riser and black limbs. I was told it would be sent the next week.
2. 9/25/13- Credit card charged for bow, set of cams(unsure of correct draw length for bow) and shipping
3. 10/2/13- Received bow in mail
4. 10/12/13- Opened and inspected bow (My wedding was on 10/5 which caused the delay in shipping). Found 2 chipped limbs and one limb with splintering.
5. 10/14/13- Got in contact with Maitland and they asked for pictures
6. 10/21/13- Maitland agreed to send new limbs (I did not notice this earlier but the only agreed to send two limbs, I would have objected)
7. 11/30/13- Received package from Maitland. It contained 2 camo limbs.
8. 12/2/13-Called Maitland Sales line-left message
9. 12/4/13- Sent email
10. 12/11/13- Called Maitland tech line-left message
11. 12/11/13- Posted in Official Maitland Shooting staff thread asking for someone to contact me
12. 12/13/13- Called both Maitland lines-left messages
13. 12/18/13- Sent pm to Maitland asking to be contacted
I have yet to receive any type of communication from Maitland. I wish that it would not come to me making a “call out thread.” It is a serious disappointment to be treated in the manner with which I have experienced. I would love to keep the bow and show it off but I haven’t even been able to draw the bow back. I feel I have been more than patient in dealing with this situation.
At this point in time I would like to send the bow back and get my money back. I will not support a company that I feel doesn't concern itself with its customer service; If Maitland doesn’t feel the same way, we can talk.
A further failure to communicate with me will end up with a dispute being filed with my credit card company.
I am sorry to have to do this, but I can't figure out another way to get their attention.
