[GMorel1916]

Well my dad bought my 9 yr old brother a fiberglass Martin longbow. So he's had it for about 2 months and the string has already broken. I've emailed Martin several times to no avail. All I need is a string for my little brother's bow. Any ideas how to get any response from Martin?

Greg

 

[SPECTRE]

Well my dad bought my 9 yr old brother a fiberglass Martin longbow. So he's had it for about 2 months and the string has already broken. I've emailed Martin several times to no avail. All I need is a string for my little brother's bow. Any ideas how to get any response from Martin?

Greg

This is why I don't believe in e-mail when you have a problem.

Try picking up the phone! Whenever I've had the slightest of trouble when doing tech work on any of their gear they've been more than helpful.

 

[cdfirefighter1]

martin

I called martin today for limb replacements for my bow and they were very helpful, you can also pm joelc he was very helpful to me
mark

 

[steve hilliard]

I agree email is not the way to get quick response, especially this time of year. From what I have seen Martin is great at taling care of their customers.Call Martin and I think you will be handle quickly.

 

[abqheat]

Martin Archery
3134 W. Highway 12
Walla Walla, WA 99362

Phone & Fax:
Phone: 509.529.2554
Fax: 509.529.2186


Give them a call.

 

[BOHO]

pm me with bow specs. I'll make you a string for him. Tom

 

[Narc]

I've made a real PITA of myself to Martin Archery in the last few weeks; I bet I'm not the only one. Between PMs here and email, it's probably tough to keep up.
I suggest giving them a call; I for one have become too reliant on email and other electronic methods of communication. Phone calls probably get a much faster response.
This I can assure you- Martin's customer service goes above and beyond anything I have ever seen before.

 

[GVDocHoliday]

Call them...email is so impersonal and stupid for getting customer service work done. Plus it's a lot easier to make a phone call.

 

[CMR]

FYI my story w/Martin:
I bought a Martin Hunter recurve and the string (flemish) it came with had some problems. I called Martin to see about getting a replacement. First, I was informed that "it wasn't their problem." After informing them that the string was never used and still in the original package, I was informed "to call back, the tech was on lunch." But after again stating that its a NIB string, I get this, "(Sigh), alright fine...give me your address."
so I give them my address for a new string. A week later I get it and its NOT a flemish string, its a Dacron string.

Not too happy w/Martins service.....

 

[sunaj]

Martin has never returned my emails S

 

[Myk]

I can't believe this over one of these bows.
Just go buy a string.

 

[crazy horse]

Thankfully I have never had to deal much with Martins customer service department (they make great products) but when I have, they have been some of the best people to deal with, no hassles or problems.

 

[Huntin4Elk]

Well my dad bought my 9 yr old brother a fiberglass Martin longbow. So he's had it for about 2 months and the string has already broken. I've emailed Martin several times to no avail. All I need is a string for my little brother's bow. Any ideas how to get any response from Martin?

Greg

This is just me..........but I would think that you would attempt to call them before making a post on how to get a response from them.

Contact Joelc................the guys at Martin have always been helpful.

 

[Joel C]

FYI my story w/Martin:
I bought a Martin Hunter recurve and the string (flemish) it came with had some problems. I called Martin to see about getting a replacement. First, I was informed that "it wasn't their problem." After informing them that the string was never used and still in the original package, I was informed "to call back, the tech was on lunch." But after again stating that its a NIB string, I get this, "(Sigh), alright fine...give me your address."
so I give them my address for a new string. A week later I get it and its NOT a flemish string, its a Dacron string.

Not too happy w/Martins service.....

Sorry if you feel less than impressed with the service at Martin. Give me a call at 800-541-8902 ext 2718 and I will send you a string for your Hunter. Martin is a wholesale only company and we DO NOT sell directly to the public if at all possible. As not to compete with our dealers any purchases would be charged FULL retail which is MUCH higher than if you were to go to a Pro shop. We have just added another Customer Service Tech to our staff to better serve our customers. You can give Josh, Phil(the new guy) or myself a call anytime. If you have not recieved responses from an email it may be because the forwarding system we use sometimes sends our responses to 'Junk' mail boxes if the person uses acct's such as hotmail, g-mail or MSN. This time of year is especially busy as hunting season is fast approaching. Sales inquiries, general questions and warranty work mutliply 10 fold in the months of July and August. If you do not feel that you have received a timely response to any emails please just give us a call and we would be happy to help you.

-Joel
Martin Archery Customer Service

 

[GMorel1916]

I can't believe this over one of these bows.
Just go buy a string.

I would but I didn't know where to get one for it.

Greg

 

[nuts&bolts]

I would but I didn't know where to get one for it.

Greg

I will make you one,
no charge.

I just need to know how long to make the string.

Just grab the bow with both hands,
and pull the tips together
and tie a temporary piece of twine.

Measure the distance from the handle (back edge)
to the piece of twine.

You want 8-9 inches of space
between the back edge of the handle
and the temporary piece of twine.

If the space between the handle
is larger than 9-inches,
then the twine is too short.

If the space between the handle
is less than 8-inches,
then the twine is too long.

Keep adjusting the length
of the temporary piece of twine
until the space between the back
edge of the handle and the twine
is between 8-9 inches.

Measure the piece of twine down to the 1/8th of an inch.

I will need that measurement.

Do you prefer white,
green, gold or brown?

Send me a pm with your address
and the measurement of the piece of twine.

nuts&bolts.

 

[stehawk]

FYI my story w/Martin:
I bought a Martin Hunter recurve and the string (flemish) it came with had some problems. I called Martin to see about getting a replacement. First, I was informed that "it wasn't their problem." After informing them that the string was never used and still in the original package, I was informed "to call back, the tech was on lunch." But after again stating that its a NIB string, I get this, "(Sigh), alright fine...give me your address."
so I give them my address for a new string. A week later I get it and its NOT a flemish string, its a Dacron string.

Not too happy w/Martins service.....

Just curious--- what exactly was your string problem? Stating that the string had some problems is a very broad statement. Plus, strings are not under warranty from any bow company. I also have a hard time with your "it wasn't their problem" and "(sigh), alright fine, give me your address"--- I've talked to Martin reps many, many times and have never once had such an experience.

Let me give you an example of Martins customer service:

Had a customer that had a problem with his riser-- It was a 2005 Martin Saber (Dyna Cam). Called Martin and got a RA# for him and he sent the bow to Martin for repair. He added a note that he'd like to know the cost difference so he could get a Phantom with nitrous cams. He got a UPS package back from that had a brand new 2006 P3 with Nitrous--- no extra charge. How about that for customer service. :wink: Martins customer service is one of the best in the industry. :darkbeer:

 

[CMR]

Just curious--- what exactly was your string problem? Stating that the string had some problems is a very broad statement. Plus, strings are not under warranty from any bow company. I also have a hard time with your "it wasn't their problem" and "(sigh), alright fine, give me your address"--- I've talked to Martin reps many, many times and have never once had such an experience.

Let me give you an example of Martins customer service:

Had a customer that had a problem with his riser-- It was a 2005 Martin Saber (Dyna Cam). Called Martin and got a RA# for him and he sent the bow to Martin for repair. He added a note that he'd like to know the cost difference so he could get a Phantom with nitrous cams. He got a UPS package back from that had a brand new 2006 P3 with Nitrous--- no extra charge. How about that for customer service. :wink: Martins customer service is one of the best in the industry. :darkbeer:

Problem was the string was unsuitable for shooting. The flemish string was unravelling, it was brand new. I called Martin to 1) let them know because these are hand made and 2) to see about getting a replacement. Yes, that was the response from the rep at Martin. And to top it off, they sent a Dacron string instead of a Flemish string.
After JoelC posted his comments, I contacted him on a Friday and on Monday had the right string. Thats customer service and I commend JoelC for that!!

 

[stehawk]

Problem was the string was unsuitable for shooting. The flemish string was unravelling, it was brand new. I called Martin to 1) let them know because these are hand made and 2) to see about getting a replacement. Yes, that was the response from the rep at Martin. And to top it off, they sent a Dacron string instead of a Flemish string.
After JoelC posted his comments, I contacted him on a Friday and on Monday had the right string. Thats customer service and I commend JoelC for that!!

:thumb: I'm glad they got ya fixed up.:wink: I haven't had nothing but great responses from them.:wink: Take care and have a great day. Semper Fi, Steve.

 

[OneBowTie]

sorry to anyone that has had bad customer service from martin archery....simply because its just not the norm.

however....for those of you who are having string problems.....i see that more than one person has offered to make you a string at what appeared to be no charge....if i were yall, id take them up on their offer's.....as i am a firm believer in a custom string over stock.....

joelc....you are a great asset to the MARTIN ARCHERY COMPANY...and you are M4L's greatest factory contact.....we appreciate your efforts and always quick reponse on the front lines here.....