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Martin Customer Service Problem

1483 Views 26 Replies 22 Participants Last post by  1stRockinArcher, 
G
Well my dad bought my 9 yr old brother a fiberglass Martin longbow. So he's had it for about 2 months and the string has already broken. I've emailed Martin several times to no avail. All I need is a string for my little brother's bow. Any ideas how to get any response from Martin?

Greg
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I've made a real PITA of myself to Martin Archery in the last few weeks; I bet I'm not the only one. Between PMs here and email, it's probably tough to keep up.
I suggest giving them a call; I for one have become too reliant on email and other electronic methods of communication. Phone calls probably get a much faster response.
This I can assure you- Martin's customer service goes above and beyond anything I have ever seen before.
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