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446 Posts
I have just been given the okay to re-post about my matter, so I am trying to do so in an articulate and professional manner.
Get this, I ordered a 42mm Black Eagle scope cover from National Archery Supply on Aug 18th. I received a confirmation email with my order number immediately afterwards. I wait a week thinking it should be here any day now but it doesn't show. I start looking at the confirmation email again and find a link to track my order. I clicked on the link and it hasn't even been shipped yet, nor have I been charged. I promptly call NAS and was informed that they were waiting for it from Sure-Loc. I was told they expected it to arrive on Mon or Tues of the next week (this was on Thurs or Fri), and the won't charge my card until it ships.
I asked them why I wasn't notified since the had my contact info and they replied "They sent out a bunch of emails, they must have just missed mine". Understanding that stuff happens, I don't get too upset. So I wait until next week, now it's Thurs again and still no package and I have not heard from them. I called again and was told the same thing, still waiting (Blah, Blah....) should be here Mon or Tues of next week. Now I'm slightly irritated but, I'll deal with it. Next week comes and goes, nothing, no package, no email, not anything.
Finally, I see my card has been charged on September 5. I'm thinking cool, it's finally on it's way. Thurs I check the tracking link again only to find it still says "to be shipped". So I call again and I get "I just tracked the shipment from Sure-Loc it's supposed to be here tomorrow (Fri. Sept 8th). He said he would ship it out that day and email me the tracking info. I asked about expedited shipping because I've waited so long. He replied yes he could do 1 or 2 day, and that I wouldn't be charged for shipping. Well, Fri. comes and no email confirmation (surprise, surprise). So I send him a P.M. I see by his online activity that he has been online since i sent the P.M., yet I don't get any reply.
It is now Thurs (14th) and still no email from them, the tracking link still says "to be shipped". Needless to say by this point I'm throughly jacked. I call them and he tells me that the shipment finally came in today and he has lots of 29mm scope covers. (WHAT!?!?) I tell him to refund my money and I'll take my business elsewhere. He replied Okay it'll be in about 4 hours. I called them early last week (tues, Sept 19th) because I still hadn't received my credit. It is now Mon Sept. 25th and still no credit.
N.A.S will you finally take care of this?
Get this, I ordered a 42mm Black Eagle scope cover from National Archery Supply on Aug 18th. I received a confirmation email with my order number immediately afterwards. I wait a week thinking it should be here any day now but it doesn't show. I start looking at the confirmation email again and find a link to track my order. I clicked on the link and it hasn't even been shipped yet, nor have I been charged. I promptly call NAS and was informed that they were waiting for it from Sure-Loc. I was told they expected it to arrive on Mon or Tues of the next week (this was on Thurs or Fri), and the won't charge my card until it ships.
I asked them why I wasn't notified since the had my contact info and they replied "They sent out a bunch of emails, they must have just missed mine". Understanding that stuff happens, I don't get too upset. So I wait until next week, now it's Thurs again and still no package and I have not heard from them. I called again and was told the same thing, still waiting (Blah, Blah....) should be here Mon or Tues of next week. Now I'm slightly irritated but, I'll deal with it. Next week comes and goes, nothing, no package, no email, not anything.
Finally, I see my card has been charged on September 5. I'm thinking cool, it's finally on it's way. Thurs I check the tracking link again only to find it still says "to be shipped". So I call again and I get "I just tracked the shipment from Sure-Loc it's supposed to be here tomorrow (Fri. Sept 8th). He said he would ship it out that day and email me the tracking info. I asked about expedited shipping because I've waited so long. He replied yes he could do 1 or 2 day, and that I wouldn't be charged for shipping. Well, Fri. comes and no email confirmation (surprise, surprise). So I send him a P.M. I see by his online activity that he has been online since i sent the P.M., yet I don't get any reply.
It is now Thurs (14th) and still no email from them, the tracking link still says "to be shipped". Needless to say by this point I'm throughly jacked. I call them and he tells me that the shipment finally came in today and he has lots of 29mm scope covers. (WHAT!?!?) I tell him to refund my money and I'll take my business elsewhere. He replied Okay it'll be in about 4 hours. I called them early last week (tues, Sept 19th) because I still hadn't received my credit. It is now Mon Sept. 25th and still no credit.
N.A.S will you finally take care of this?
