[Antler]

I posted a request for prayer for my grandson Dylan last week. (He's doing much better now...thanks to all). I also stated that I recieved my Ross CR31 the same day he was born. I called Ross archery 2 days later to ask a question concerning twisting the string /cable and talked with Mike. During our conversation I mentioned I hadn't got to shoot the bow due to my grandson's illness. The next day I got a call at home from Andy Ross asking about my grandson's condition. He got my number off the ID caller from my previous call to Mike. He never once mentioned his bows and we talked for a 1/2 hour about his children, his upcoming hunting trips and just general small talk. He ask for my grandson's address so he could send him a get well gift. It shocked me that he took the time out of his schedule.. and his concern was genuine. All I can say is the man is a class act and I felt like we had been friends for a long time. We may never meet, but I consider him a friend regardless. He has a great future in the archery business and I know Integrety,quality, and great customer service will soon have the "Big 3" bow manufacturers envious. Good luck Andy and thanks.

 

[bigrackHack]

Great story.

 

[Sneaky Apasum]

Sounds like great people to do business with. I'll have to find a Ross dealer before too long.

 

[CR337]

I posted a request for prayer for my grandson Dylan last week. (He's doing much better now...thanks to all). I also stated that I recieved my Ross CR31 the same day he was born. I called Ross archery 2 days later to ask a question concerning twisting the string /cable and talked with Mike. During our conversation I mentioned I hadn't got to shoot the bow due to my grandson's illness. The next day I got a call at home from Andy Ross asking about my grandson's condition. He got my number off the ID caller from my previous call to Mike. He never once mentioned his bows and we talked for a 1/2 hour about his children, his upcoming hunting trips and just general small talk. He ask for my grandson's address so he could send him a get well gift. It shocked me that he took the time out of his schedule.. and his concern was genuine. All I can say is the man is a class act and I felt like we had been friends for a long time. We may never meet, but I consider him a friend regardless. He has a great future in the archery business and I know Integrety,quality, and great customer service will soon have the "Big 3" bow manufacturers envious. Good luck Andy and thanks.

Could not agree with you more Antler. This company is here to stay.

 

[bry2476]

touching story, Ross seems like a nice bunch, with that type of commitment to customers I hope they stay in business for a long time, and never loose there compassion for others

 

[PA.JAY]

This company is here to stay

I agree can't say if I'll ever own a Ross but it's good that a new company is raising the bar.

 

[SpeedBump]

Wow. That's a great story.

SB

 

[Whaack]

I really have been eyeying the Ross bows. I own a small business and it is because they are small that Andy can do things like call and check on your son. I am not cheapening it at all because it is VERY cool that he did that.

All I am saying is that as any business grows it is very hard to stay true to really really great customer service.

Cheers to Ross and Andy, may you find a way to have really great customer service and make really great bows.

 

[jdarcher1]

:thumbs_up

 

[mdewitt71]

I have had nothing but good things to say about Ross from the get go.
My very first email to Ross was answered by Angie and she later even emailed me back, conducting a follow up to make sure I was set for success.
Doug has helped me many times with no questions asked.
Great company off to an even GREATER start than some :wink: .

 

[stewart76]

thumbs up all the way! wow!...... thats customer service!

 

[drtnshtr]

WOW:thumbs_up

 

[tjandy]

Glad to hear your grandson is doing better. Mr Ross sounds like a special person.

 

[resistol5000]

Glad to hear your grandson is getting well. Keep the good vibe.

 

[Peregrynne]

It is always great to know that someone cares enough to make it personal. Really great news that your grandson is getting better. Also really great to know that people still care about something other than the almighty dollar. Andy sounds like a class act. Continued health to you and yours, esp. your grandson.

 

[bloodtrail1]

Thats pretty cool.........There are not very many companys/people out there that would actualy do what Andy Ross did there.......great story!

 

[lte_622]

good customer relations equals good business

 

[Mark250]

Personal compassion like that is hard to beat. The Ross line of bows will go far with the personal service like that.

 

[lunghit]

Thats great. Way to go Ross archery.:thumbs_up

 

[Orion6]

First off, hope your grandson is well.

Second, that's why I decided to buy a Ross. It seems like a great alternative to some of the bigger brands and their bigger attitudes.

Ross looks to be a player in the archery for a long time. I can't wait to get my 337.