I broke a rod on my Rhino XP-1 blind last Monday. I had originally bought the blind in 2013. Anyway on Wednesday evening I placed an order for a replacement rod, the cost was $24.99 which included shipping. This morning I received the new rod at the Post Office here in western Kansas. In my opinion, that is top notch customer service. I had broken a rod about 3 years ago as well, and received the same type of service. Very satisfied.