Yep, great customer service, but I had to give up on them as I found myself calling them every time I used my blind as every time a rod, hub, window, something would go wrong and I had 3 of them....
I did not think so at all. 2 days shipping in a tube, $24 sounded more than fair for a 5 year old blind. There was no shipping price on the tube. I have had 2 rods break in 6 seasons. Nothing else at all. On my old Double Bull I broke 1 rod and had a tear I had to repair in 10 seasons. I am convinced that most of the damage to blinds is user errors or they have been left out over night.
So how could I have gotten better customer service? Please enlighten me.
Well they are a portable blind so I am not leaving mine up over night. A new Double Bull is over $400 and a new Rhino is $199 so I am still ahead with a better blind in my opinion. And it did not cost $24 to ship, that was the total price. Rhino does not have a lifetime warranty anymore, so I got exactly what they said I would. For the life of me, I can't understand how people expect a company to provide free service 5 years later for a $199 purchase. We buy used bows for over $500 and we don't get that, and I don't think people are leaving their used bows in the woods for 8 months at a time. Really, you want to complain over a lousy $24 or $199? C'mon Man!
I actually agree with this statement. I have rhino blinds as well. I've broken rods but the blind was left out for months. If I'm a new owner of a company, I don't have to honor anything. it's my money. Lifetime warranty on a blind is ridiculous IMO. If you over pay like I believe you do on a Double bull, they have $100 or more to play with. Some times warranties are just piece or mind.
I respectfully disagree. It's a $200 hunting blind, not a $1000 bow.
So it's a dirty business practice to buy a company and run it they way you want? Seriously. When you shell out the coin to buy a business you do what you want with it. Not to please a tight wad on AT. Would you give a lifetime guarantee on blind that you sold for $199? If you can find me a Double Bull Deluxe for $225 I might buy it. Let me know where I can get one. They are not anywhere near that on Amazon.
How about free. I have several different blinds and never had to pay for rod. Usually you get a couple at a time
Well I am not a beggar nor poor so I was more than happy to pay $24 and have a new rod 48 hours later. And their warranty does not specify free. They provided the service they claim and that is what I expect out of any company. Curious as to whether you have ever owned a Rhino Blind?
Not a begger either. Call the company say I broke a rod. Company person asks for my address rods show up next day not a penny spent. If they would have asked for money I would have paid. My point is I have never been asked to pay a penny for a rod.
You take that chance with every purchase you make. We don't get a lifetime warranty on a $50,000 pick up truck but we expect one on a $300 blind. No one is getting shafted on such a small purchase. It is a tiny amount of money.
