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3,044 Posts
I purchased an RS Bowvise kit from my dealer about a year ago.
It has sat in my garage unopened since then.
I finally got things cleaned up and set up and went to get it. I dropped the box on the garage floor.
When I opened it up, the plastic was broken where it attaches to the mount.
Don't know if it was damaged before I dropped it or not.
I spoke with Andy at RS, and I am shipping it back to them.
They are replacing the broken piece and adding the upgrades that have come out since I bought it!
I told them I dropped it, and offered to pay since I didn't know if I caused the damage or not. He declined and said just ship it to us and we'll turn it around the same day free of charge.
GREAT customer service.
They have a great product, and have great people backing it up!
It has sat in my garage unopened since then.
I finally got things cleaned up and set up and went to get it. I dropped the box on the garage floor.
When I opened it up, the plastic was broken where it attaches to the mount.
Don't know if it was damaged before I dropped it or not.
I spoke with Andy at RS, and I am shipping it back to them.
They are replacing the broken piece and adding the upgrades that have come out since I bought it!
I told them I dropped it, and offered to pay since I didn't know if I caused the damage or not. He declined and said just ship it to us and we'll turn it around the same day free of charge.
GREAT customer service.
They have a great product, and have great people backing it up!
