It took over a month but I finally got my cracked arrows replaced. I had 2 arrows crack at the nock end. The first one I threw away before thinking I could try and get them replaced. I sent in a note with the single cracked arrow telling them I had 2 crack but I threw one away. They sent me 2 new arrows to replace the cracked ones. Pretty good of them I thought since they could have just replaced the one I returned.