That is the problem the link to reset the password doesn't work. When you click on it you get an error message that the link is no good.i had a similar issue. When you try to login there will be a link to reset password. It will send a link to your email then you click on a link, it sets a temporary password and emails it to you, then you login, click on another link in the first email to go to the page to reset your password. It sure could be easier.