I placed an order last week for a 4x lens for my 1 3/8 inch Viper scope. I received the lens which was crystal clear and diffraction free but it measured 1 3/8 inch instead of what fit inside the scope. I called Brian this morning and told him what happened. He apologized for the minor error and said he would send a replacement lens out with the correct dimensions and he told me in his pleasant Mississippi drawl........ "YOU KEEP THE LENS" for my inconvenience and told me how to slowly grind down the edges so that I could use it for something else if needed. Are you kidding me? What business does that these days. Amazon, Target, Walmart,,,,,,HELL NO. At this point I hadn't even said anything, I was astonished! I promptly thanked him and his response was a simple apology for the error and off he went, like this is just the way its done here in Mississippi.
It has been said that when you get bad service you will tell 10 people but when you get good service you will only tell 2. I'm hoping that this gets out to all you thousands of archers out there who are looking for a quality lens at a great price backed not by a company but a man who stands behind his product and craft. That was truly not only a great outcome but fantastic customer service. Thanks Brian
It has been said that when you get bad service you will tell 10 people but when you get good service you will only tell 2. I'm hoping that this gets out to all you thousands of archers out there who are looking for a quality lens at a great price backed not by a company but a man who stands behind his product and craft. That was truly not only a great outcome but fantastic customer service. Thanks Brian
