I was in the market for a few 3D targets for my yard recently, looking for good deals, and came across the Rinehart Target Outlet. It's mostly their BLEM targets, which I was ok with. I ordered three targets and got confirmation email and all looked good. They then emailed me my invoice and I noticed that one target I had ordered was wrong because I ordered the Signature foam model and the invoice said Woodland. I emailed back immediately and voiced my concern and they assured me it was a typo and they didn't have any Woodland targets anymore because they are discontinued.
Guess what showed up?
They got 1 out of 3 targets right. Of the other two one was the wrong foam and one was the wrong color. I contacted Customer Service again and they said they would send the correct ones and return labels for the wrong ones. I got those, and one was correct and one was still the wrong color.
In the end it is all resolved, but there seems to be some major disfunctions in the warehouse/shipping department.
I will say that Customer Service was very responsive and helpful through the whole thing, but it's still frustrating.
Guess what showed up?
They got 1 out of 3 targets right. Of the other two one was the wrong foam and one was the wrong color. I contacted Customer Service again and they said they would send the correct ones and return labels for the wrong ones. I got those, and one was correct and one was still the wrong color.
In the end it is all resolved, but there seems to be some major disfunctions in the warehouse/shipping department.
I will say that Customer Service was very responsive and helpful through the whole thing, but it's still frustrating.