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Is Fred Bear Warranty Joking, Lifetime????

18K views 39 replies 27 participants last post by  grandpawrichard  
#1 ·
I just picked up a Truth for a gift, and was reading the owners manual, now I have always heard they had a lifetime warranty. The Bear's limited lifetime warranty reads as follows:

All warranty repairs or replacement parts for compound bows and crossbows will be assessed at current published prices based on date of purchase as follows:
*1-3 years- purchaser pays 0% of parts and factory labor
*4 years and up- purchaser pays for a percentage of factory labor and parts on a pro-rated basis. Customer to be notified of charges prior to repair. Payment due prior to factory refurbishment.
*after the end of the tenth year, the purchaser must pay 100% of parts and 0% of factory labor Customer to be notified of charges prior to repair. Payment due prior to factory refurbishment


There is more, but that is the repair portion. What kind of lifetime warranty is this. 4-9 years you have to pay part of the labor, but after 10 you don't, go figure. So basically you buy the parts and they will do the labor, so in ten years, whoops we don't stock parts, looks like you have to buy a new bow....:mad:

Any one know if any other companies do this. I know Parker and PSE don't, actually never read bowtechs. I am kind of pissed, does not seem like a "Lifetime"..
 
#6 ·
There is no argument, that is how it reads. I bought it for a 16 year old, who may shoot it for a while and pass it to his brothers, who wants to be charged after 3 years on a bow warranty. Does anyone know if there is another company that does this. It is not unheard of to keep one past 3 years. I know I had a PSE for over ten, and it would have been covered, no charge, if I had not run it over with a four wheeler:mad:Don't ask, it was during deer season. I am in the rite mind to take it back and get Martin Bengal.
 
#5 ·
Thats true...seeing that most buy a new bow fairly often....what good does a 5/10 yr warranty do any way.Don't dry fire it and shoot lighter arrows than recommended....you won't have to worry about it.:wink:
 
#9 ·
Lifetime should be lifetime, that is very annoying and probably expected when a great name like Fred Bear was purchased by a big company. The fact that bows are dinasours after just a few years also indicates why they should be willing to warranty the few bows that folks stick with.
 
#16 ·
I believe that to be correct. I'm sure there are warranty abusers out there that will try to force the "lifetime warranty" down the companies throat. This "limiting" keeps the honest guys honest, and the companies will more than likely take care of them, and not the abusers.

Just my two-cents!:wink:

Ever heard the saying "it takes one guy to ruin it for the whole bunch!":tongue:
 
#17 ·
I can't speak for Escalade sports specificaly but most companies go above and beyond their policy when it is written like this. This just ensures that people don't abuse their lifetime warranty policies.
 
#19 ·
It doesn't say "Lifetime Unlimited Warranty", just "Lifetime Warranty", correct?

The devil is in the details. By all accounts, they are providing a lifetime warranty (albeit a limited one). Not a lifetime unlimited warranty, which would mean they would repair for free any and all damage, etc.
 
#21 ·
The Truth and Truth2 are both really nice bows for the money, and apparently have an unlimited three year warranty and a limited lifetime warranty...and it also appears that under warranty the owner will never have to pay for labor on a warranty claim.

Sounds to me like a really good deal, and if I were interested in the bow I don't think I'd sweat the small details. In my experience (and I have been in and around the archery business for many years), most warranty claims occur within a few months of purchase, and even those are rare. Way less than two percent of the bows that we sell and set up have ever been brought back to us for a warranty claim. I bet the auto industry can't make any such claims!:eek::wink:
 
#23 ·
I bought one new in the box because it was really cheap. I had problems with it the first sumer I shot it. When I called about replacement parts i was satisfied with the answers and just went ahead and bought parts from the local archery shop.

Then...

I sent them a email asking about getting the string replaced. I shoot my bow a bunch and figured i better have that done after season. I should have saved the responses from the service department because you would crap you pants.

When I asked about cost and turn around they replied "depends".

When I gave them model numbers and everything on this 3 year old bow their reply...

The string is 84 1/4" long and anyone can make one. Take it somewhere else to have the work done.

Lets just say I'll never purchase another Bear no mater what the price is. I'd rather pay more up front and know if I needed work done the company would at least act like they cared.
 
#26 ·
The warranty issue wasn't strings and cables. I do prefer having the manufacture do all of the work on my equipment. I've repaired equipment all of my life and have seen some real jewls that local hacks performed. Some even managed to turn 5 minute repair jobs in to 4 hour total rebulds because when they got done with it that was all you could do to get it back in shape. I know the value was factory training and working on products so much you can do it with your eyes close.

I'd rather not take a chance and want the option of having my equipment restored to like new by the factory. I can name several other bow manufactures that provide this service. Since Bear chooses not to I'll just do the work myself and buy something else next time.
 
#33 ·
Ya, "limited" warranties are a joke. Basically limited to whatever the manufacturer wants to limit it at. I have a few fly fishing rods that have "unlimited" warranties, meaning that I can slam them in the car door, or step on them, and get a new one. I like those kinds of warranties.:)
 
#34 ·
Most "Lifetime Warranties" are like this. Read a few and you'll see what I mean. ALways read the fine print.
 
#37 ·
Might as well make it a limited warranty, 30 seconds or 30 feet (whichever comes first). Hardly no one makes an "unlimited warranty" that is without any catches.
 
#39 ·
Just curious...other than the unlimited liftetime warranty on those fly rods, does anybody own anything else that they know for dead absolute certain has an unlimited lifetime warranty? In this "throw away world" of ours, I can't think of a thing in my house except my Craftsman wrenches.

I think the wrenches are lifetime because there's no moving parts to wear out. Anything that has moving parts is sooner or later going to wear out and need fixing. A bow is no exception.

The thing about Bear (the new Bear) is that they really do stand behind their product as well or better than others.

JMHO
 
#40 ·
does anybody own anything else that they know for dead absolute certain has an unlimited lifetime warranty?
I represent Lakota Industries. Their bows have a Lifetime Warranty on everything EXCEPT the String and Cables. (their string and cables are ProString Custom String and Cables that are warrantied by ProString with this warranty:
Warranty Policy

Bow strings and cables are regular maintenance items, they are fragile and easily damaged during installation. This means if your string gets cut , frayed, or damaged during installation or use it will not be covered under warranty. If you feel your string is defective due to a manufacturing defect, send it back to our facility within 30 days. Include your original receipt and a brief description of the problem and we will determine warranty resolution. If it is found to be our defect, it will be repaired or replaced at our discretion. If it is not deemed a factory defect then the original string will be returned to you.

ProString is not responsible for defective bows or misuse of our product. Please check your cams for proper alignment and to insure they have no burs, nicks, dings or sharp edges. These can damage your servings, thus voiding your warranty.)

I have personally helped a Third Owner of a Lakota bow get his bow repaired For Free by Lakota Industries. This little, fledgling company really came through for that customer, even though they can't afford to do so very often; nor were they liable to anyone but the Original Owner! How often do you hear of any company going to those extreme steps to take car of a customer?????? :)

Dick