Archery Talk Forum banner
Cancel
Create thread New Forums

Leupold Cascades / customer service

Jump to Latest
601 views 6 replies 7 participants last post by  Spency  
#1 ·
When I experience awesome customer service I have to share it. This year during deer gun season, the eye cup broke off my 13 yr old 10x42 Cascades. I loved those binoculars. I bought them for my trip to Alaska and have had them in the woods with me ever since. I called Leupold and they reminded me that they had a lifetime warranty and that I should send them back. They would repair them or replace them. I shipped them back and 5 days after Leupold received them they shipped me a brand new BX-4 Pro Guide 10x42 binocular. I could ask for better products and I sure as hell couldn't ask for better service and support. Thanks Leupold!

Sent from my SM-G930V using Tapatalk
 
#6 ·
I wrote about my experience on here a while back

My Cascades were 12 ish years old, cat knocked them off the cat tree, one lense came loose(double vision), I called them, then sent them in with a note to disregard the tire tread marks, as I had driven over them about 6 years back and they had been working great after that. They sent me a pair of Mojaves
 
#7 ·
I remember when I was young my Dad slipped, landed on a rock, and broke the Leupold scope he had on his rifle. He contacted them and sent it in for repair. They sent him a new one even though it wasn't their issue.

A few years ago I screwed the threads up on a scope cap and they sent me a new one no questions asked.

Always have and will continue to buy their products because of the great customer service and quality.
 
Archery Talk Forum
posts
39M
members
240K
Since
2001
A forum community dedicated to bow and crossbow owners and archery enthusiasts. Come join the discussion about optics, hunting, performance, troubleshooting, styles, reviews, accessories, classifieds, and more!
Full Forum Listing
Explore Our Forums
General Archery Discussion Bowhunting and Bowhunter Showcases Traditional Archery Crossbow Forum - General Crossbow Discussion F.I.T.A, N.A.A., Collegiate Archery, And J.O.A.D.